Now Hiring - CenterWell - Healthcare Telesales Agent in Birmingham, AL

Responsibilities

The Care Delivery Tele Sales Agent is responsible for converting Medicare eligible callers to patients through telephonic conversations, proactively anticipate member needs and questions in order to provide guidance and stellar customer service, effectively describes services offered and sell prospective patients on the clinical care model, documents and modifies contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients, understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. May originate calls from leads. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Ensures that quality and productivity standards are maintained while working independently. Follows established guidelines/procedures.

Required Qualifications

• Demonstrates strong verbal communication skills
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Comfort working in a telephonic intensive environment
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
• Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana At Home systems if 5Mx1M
• Proficient in Microsoft Outlook, Word, and Excel
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor’s degree
• Telephonic sales experience
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Additional Information

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

• Provide proof of full vaccination or commit to testing protocols OR
• Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available

Scheduled Weekly Hours