Now Hiring - Commodore Perry Estate - Travel Area Director of Reservations Sales in Austin, TX

Company & Property Description:
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Secluded on nearly 10 acres on Waller Creek, the Commodore Perry Estate comprises a 10,800-square-foot home, a chapel and gardens enclosed within a walled compound in the style of an Italian country villa and is listed on the National Register of Historic Places. Now refreshed and refurbished as a luxury 54 room resort, the property will open in mid-2020.

Role Summary:
Ev:ery guest’s unique stay experience begins in a customized and authentic reservations experience. At Auberge Resorts Collection, the Area Director of Reservation Sales is critical to ensure each guest has an amazing stay by focusing on an elevated pre-arrival experience, accuracy of reservations through detailed checks and balances as well as communicating critical hotel information to the reservation sales associates.

The Area Director of Reservation Sales will work with the Area Director of Revenue Strategy and Area Director of Sales and Marketing to optimize sales strategy to ensure individual and team goals are achieved. In addition, the Area Director of Reservations Sales will be responsible in supporting the revenue management strategies which include, but are not limited to: Up-selling strategies, reporting, communicating promotions, outbound revenue generation and inspiring the cross selling of amenities with the team. The position is required to cultivate and maintain effective relationships with all team members throughout the Auberge Resorts Collection.

The ideal candidate will have expert knowledge of NAVIS, Delphi, Opera property management systems, have strong verbal and written communication skills, be highly organized and detailed. The ideal candidate is an expert in creating and maintaining relationships in a remote, virtual environment with all members of the team including on property teams and remote reservation sales associates. A minimum of 5 years leadership experience in a luxury hotel or leading a reservation sales team is required.

Core Responsibilities:
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:[enter information]accurate information, and solve guest concerns.

• Answers all incoming calls in less than three rings in a professional and friendly demeanor following hotel call quality and brand standards.
• Oversee training and onboarding of other reservation sales associates.
• Achieve monthly individual & team conversion and revenue goals.
• Pursue Outbound Revenue Opportunities through our lead management system.
• Attends & leads bi-monthly calls with NAVIS leadership to ensure optimizing use of the system.
• Oversees contact for Travel Agent requests and emails. Ensures all requests and communication are replied to within Auberge Guidelines.
• Keeps current with all communication and hotel information and communicates to other reservation sales associates.
• Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
• Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.
• Oversees group rooms coordination & 3rd party reservation completion as needed.
• Maintain rate integrity in accordance with revenue management strategies. Communicates strategies to reservation sales associates in a timely manner.
• Attends and participates in weekly revenue meetings.
• Completes and distributes daily reservations production report.
• Creates and maintains department scheduling and overview of timesheets.
• Completes month end reconciliations and travel agent commissions report.
• Maintain a standard of 80% or higher on team shop calls.
• Maintains a 4% or less abandonment rate.
• Assist in maximizing hotel room revenue and occupancy numbers.
• Participate in annual reservations sales training.
• Adhere to the company dress code.
• Participate in department meetings as scheduled.
• Fulfill daily tasks on the Reservations Checklist.
• Must have an impeccable attendance record.
• Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays.
• Must be a cultural ambassador and participate positively in a sales team environment.
• Proactively troubleshoots roadblocks for the reservation sales associates and drives solutions by working with team members across departmental lines as well as with multiple hotels.
• All other duties as assigned.

Required Qualifications:

• Strong computer skills.
• Must be able to sit for long periods of time.
• Ability to work in a remote environment.
• Ability to travel to hotels and work onsite for extended periods.
• Must have previous reservation sales experience, including usage of NAVIS.
• Must have a quiet, dedicated space, free of distractions if remote.
• Basic knowledge of Microsoft Office software suite.
• Must be able to type 35 wpm
• High school graduate or equivalent
• People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service
• Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduling.
• Ability to read and comprehend complex instructions and multitask.
• Required strong proactive verbal and written communication skills.
• Ability to use office equipment in an effective and efficient manner.
• Strong organizational skills.
• Ability to work as a team-player and accept assignments from multiple individuals
• Bring “Fun” to work every day.

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Commodore Perry Estate is an Equal Opportunity Employer, M/F/D/V. The Commodore Perry Estate provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Commodore Perry Estate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.