Now Hiring - Assured Care Home Health - Homecare and Hospice Community Liaison in Southfield, MI

Full description of the position

Assured Care was started in 1997 and has spent over 25 years providing exceptional care to the people of Michigan. As a family run business, we strive to provide the best care and treat everyone like they are part of our family.

For more information, please visit our website at: [please apply online] Title/Position: Community Liaison

Reports To: Vice President

JOB DESCRIPTION SUMMARY

The Community Liaison role is responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns. Primary referral sources include hospitals, physicians, senior retirement communities, skilled nursing facilities, and the community-at-large. The Community Liaison will also be responsible with creating marketing material and campaigns that expand the brand awareness of the agency and grow the referral base.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Responsible for completing market analysis and developing/implementing marketing plan to meet required goals.
• Uses marketing plan to maintain and increase client/referral base.
• Develops relationships with community referral base and potential referral sources to meet targeted financial objectives and annual budget.
• Collaborates with the Vice President to develop monthly sales/marketing plan that will assist in maintaining/increasing current client base and identifying potential referral sources.
• Develops and maintains client base profiles, including background, contact history, objectives, referral trends, etc.
• Educates and maintains communication with referral sources to ensure customer satisfaction.
• Participates in weekly sales/operations meetings to identify potential service recovery issues and new opportunities.
• Ability to work both independently and as a team player.
• Ability to work in a fast-paced environment with required monthly quotas and goals.
• Excellent interpersonal, organizational, communication and presentations skills.
• Knowledge of sales & marketing techniques.
• Utilize social media in increasing brand awareness of the agency.
• Extensive knowledge of physician, hospital, skilled nursing facility, ALF, case management and discharge planning service needs.
• Knowledge of state, federal and other regulatory requirements related to the organization.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

• Bachelor's degree in Marketing, Business Administration, or related field, Masters degree preferred. At least two (2) years experience in health care marketing/ community liaison preferably in homecare and/or hospice care operations. Demonstrated ability to supervise and direct professional and administrative personnel. Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Job Type: Full-time

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Healthcare marketing: 2 years (Required)

Work Location: On the road