Now Hiring - Drybar - Consumer Services Sales Associate / Customer Service Representative in Jacksonville, FL

Overview: Responsibilities:

• As a store associate, leading the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as subject matter expert in the reservation system.
• Ensuring client information is entered in with accuracy and timeliness.
• Rebooking appointments during check out while addressing clients by name.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Engaging clients and serving complimentary beverages.
• Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintaining clear communication with Shop Management about overall shop operations
• Educating clients on Drybar products and tools and replenish after sell through.
• Upholding Drybar’s 10 Core Values.
• Being on time for scheduled shifts.
• Other duties and projects as assigned by Manager or Manager on Duty.

Qualifications:

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Understand the importance of providing amazing customer service
• Promote a professional and brand-appropriate image
• Strong communication skills and strong presence
• Self-starter with a leadership mentality
• Pleasant and positive demeanor
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer: ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.