Now Hiring - Faith & Family Hospice - Hospice Liaison in Marlborough, MA

Full description of the position

WHO WE ARE LOOKING FOR:

Are you a driven, hospice sales professional looking to join a small, privately-owned hospice and have a hospice heart ? If so, we would love to speak to you about joining our patient-centric team. You must also possess at least two years of successful sales/marketing experience in hospice or healthcare.

PRIMARY FUNCTION:

The Hospice Liaison is an experienced sales/marketing professional whose primary function is to develop relationships and create sustaining business relationships with providers resulting in hospice referrals/admissions. Success in this position is gained by direct relationships built by marketing efforts and relationships.

ESSENTIAL JOB FUNCTIONS:

· Work closely with the Director of Business Development to develop and execute a marketing strategy.

· Develop and implement a weekly pre-call plan.

· Cold call physician practice groups to introduce Faith & Family Hospice as an option to support their hospice patients and educate the practice group, as applicable.

· Develop and maintain relationships with provider groups in assigned territory to maintain constant visibility of Faith & Family Hospice programs and services.

· Develop opportunities to conduct in-service presentations for provider groups on current end-of-life topics/issues, or other healthcare related topics.

· Discuss Care Plan Oversights with providers.

· Troubleshoot real or perceived problems that could impact patient referrals.

· Provide excellent customer service and prompt resolutions of any service issues/failures.

· Analyzes referral source patterns, determine reason(s) for the referral and develop targeted marketing plan(s) to maximize the further development of the particular referral source.

· Represents Faith & Family Hospice at professional events. Prepare and host presentations, if applicable.

· Meet with patients and families to discuss the Hospice Medicare benefit and complete consents, if requested.

· Complete Patient Narrative for each patient/family meeting.

· Lead or participate in a variety of Business Development, and other meetings and activities to ensure timely communication of marketing strategies/referral source needs.

· Collaborates with the clinical team to review programs and strategies aimed at increasing census and average length of stay. Ensure Faith & Family Hospice staff remains informed of current marketing directions and tactics and continually educate them on the importance of each employee personally being a “representative” for the organization when interacting with referral sources.

· Identifies opportunities to improve the level of service provided by the agency.

· Performs on-going evaluations of current systems and processes and makes recommendations for improvement.

· Attends outside trainings and seminars to keep abreast of developments in areas of program growth and healthcare marketing.

· Collaborate with other members of the Business Development Team to ensure referral to admission efficiencies and timeliness.

· Participate in Faith & Family Hospice new employee orientation as requested.

· Track daily marketing activity in CRM, Trella Health.

· Performs other duties, tasks or responsibilities as required, assigned, or directed.

QUALIFICATIONS:

· Commitment to the hospice philosophy of care.

· Bachelor’s Degree or equivalent combination of education and experience, in marketing, nursing, healthcare administration, social work, business administration or related field, required; a successful record in outside sales/marketing highly desirable.

· Minimum of two (2) years successful sales/marketing experience in hospice or healthcare.

· Solid analytical, organizational, and people skills to effectively identify referral source problem areas, develop appropriate courses of action, and convey same to client.

· Must be self-motivated and driven to make a difference.

· Desire to work in a culture of teamwork and collaborate with interdisciplinary teams.

· Must be computer fluent and able to use email, and Microsoft Word, Excel, EMR.

· Ability to learn Applicant Tracking System, DocuSign, and Wellsky.

· Ability to work as an integral member of the Faith & Family Hospice team with integrity, professionalism, and respect.

· Current driver’s license and clean driving record. Reliable transportation a must.

· Compliant with health screening and vaccination requirements of organization and position, including TB screening.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: On the road