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Now Hiring - Red Hat - Technical Account Manager - Red Hat Infrastructure Portfolio in Austin, TX

Technical Account Manager - Red Hat Infrastructure Portfolio in Austin, TX

Red Hat
Base Salary $122K - $192K
Total Comp: NA
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Qualifications Years In Sales
Industry: Information Technology

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Enterprise Software & Network Solutions
To Whom Information Technology

Location:

Austin, TX
4.2

Full description of the position

About the job:
Red Hat's North American Public Sector Services team is looking for an experienced, enterprise-level engineer to join us remotely as a Technical Account Manager (TAM). In this role, you will provide hands-on technical and architectural guidance for the Red Hat infrastructure portfolio, an open, flexible, and simplified infrastructure, standardized on the Red Hat Enterprise Linux operating system. You will work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry. As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf. Well-qualified, home-based applicants residing in the Eastern Time Zone are preferred; but those in the Central Time Zone will also be considered.
What you will do:
  • Develop relationships with key business and IT stakeholders and become an expert on their implementations by understanding primary business goals and priorities
  • Gain understanding of customer technical infrastructures and environments, hardware, processes, and offerings
  • Deliver key portfolio updates and assist customers with product upgrades
  • Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
  • Provide advice and guidance to customers about their current and future use of Red Hat’s offerings
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
  • Build trust with customers and serve as their advocate within Red Hat
  • Engage with Red Hat engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption
  • Ensure a high level of customer experience with each qualified engagement
  • Analyze and present periodic reviews of operational performance to customer leadership
  • Establish and maintain parity with Red Hat’s open hybrid cloud strategy
  • Deliver trainings and presentations to customer stakeholders
  • Occasionally travel to visit customers or attend events; typically less than 25%
What you will bring:
  • Prior experience in a support, development, engineering, or quality assurance organization
  • Excellent understanding of Linux and related technologies like, but not limited to, file systems, kernel, networking, and storage
  • Experience with IT automation platforms and their concepts; Ansible is a plus
  • Ability to handle multiple issues and projects, while maintaining a high attention to detail
  • Ability to manage and grow existing enterprise customer relationships
  • Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely
  • Willingness to pursue certifications like Red Hat Certified Engineer (RHCE)
  • Good collaboration skills; experience working with internal as well as external resources
  • Ability to learn new technologies quickly
  • Efficient time management, as well as the ability to prioritize tasks according to their importance and urgency
  • Ability to manage multiple issues and projects with focus on detail, while not losing sight of the overall picture
  • Ability to communicate effectively how Red Hat’s offerings align to customers’ needs and use-cases
  • Must be a U.S. citizen to fulfill government contract
The following are beneficial but not required:
  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering
  • Red Hat Certified Engineer certification (RHCE)
  • Previous practical experience with Red Hat technologies like Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, Red Hat Ansible Automation Platform, etc.
  • Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP), or IBM Cloud
  • Active Top Secret US government clearance
#LI-REMOTE #LI-AL2
Red Hat
Company Size
10000+ Employees
Founded
1993
They Sell
Enterprise Software & Network Solutions
To Whom
Information Technology
Website
https://www.redhat.com/jobs
Revenue
$1 to $5 billion (USD)

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Red Hat is currently hiring for 0 sales positions
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The average salary at Red Hat is: