Now Hiring - Graycorp Logistics - Professional Services Logistics Account Manager in Birmingham, AL

Full description of the position

Graycorp is a full service logistics provider looking for dynamic and motivated professionals to be a part of our aggressive growth plan.

If you flourish in a fast paced environment, have experience in the logistics industry, and a customer focused mindset then you may be a candidate for one of our Logistics Account Manager positions.

Our goal at Graycorp is to foster a culture of growth and opportunity for our employees both personally and professionally while providing top tier customer service.

We expect our Account Managers to:

• Build strong relationships with customers through consistent communication and by meeting their day to day and long-term needs.
• Manage customer expectations and provide 100% white glove service 100% of the time.
• Provide exceptional customer service by promptly addressing inquiries, concerns, and complaints from clients.
• Identify opportunities to increase current sales and cross-sell additional services to existing customers.
• Participate in rate calculations, report preparation and customer presentations for all large-spend bids
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
• Work closely with the sales team to develop account expansion strategies and implement them effectively.
• Analyze customer data, industry trends, and market insights to identify growth opportunities and create tailored solutions for clients.
• Proactively manage contract renewals and ensure high customer retention rates.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales
• Conduct regular business reviews with clients to evaluate their satisfaction, address concerns, and identify areas for improvement.
• Foster effective cross-departmental collaboration with internal teams such as sales and logistics coordinators to ensure seamless customer experiences.
• Communicate customer requirements, feedback, and opportunities for improvement internally.
• Stay updated on industry trends, market conditions, and competitor activities in order to use this knowledge to provide recommendations that improve our product offerings and enhance the customer experience.
• Ability to work in conjunction with Carrier Relations to ensure customers transportation needs are met.

Qualifications

• Must be awesome
• 1+ year(s) of experience in logistics sales and/or customer service is a must
• Knowledge of commercial equipment types and limitations required
• Familiarity of FMCSA regulations and hours of service a plus
• High energy, team player
• Ability to think outside the box
• Always hungry for more
• Strong verbal, written, and interpersonal skills
• Ability to to multi task
• Sense of urgency to complete tasks and make on the fly decisions
• Ability to motivate and influence those around you in order to achieve mutually beneficial results
• Ability to work on a team while driving self performance

Benefits

• $40-45k Base Pay plus commission
• Health, Vision, and Dental Insurance
• 401k
• Vacation and Sick Leave

If you thrive in a fast-paced environment, enjoy building strong customer relationships, and possess a natural talent for maximizing efficiency, we want to hear from you!

Job Type: Full-time

Pay: $45,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Uncapped commission

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Birmingham, AL 35205: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Freight Brokerage/Sales: 1 year (Required)

Work Location: In person