Now Hiring - Boy Scouts of America - Nonprofit And Ngo Customer Service Representative/Call Center in Charlotte, NC

Full description of the position

Receives, evaluates, and answers customer inquiries via telephone, email & live chat. Processes orders, product returns and resolves any customer issue regarding their orders.

The individual in this position:

• Processes customer orders and related transactions
• Handles customer inquiries via phone, mail, e-mail, or online and notifying the supervisor of issues
• Summarizes customer interactions and handles customer follow-up
• Positively impacts BSA customers with accurate information and a great attitude.

Qualifications/ Experience:

• 2+ years of customer service experience in a call center environment. Previous live chat experience is a plus.
• Ability to speak, read, and write English fluently
• Demonstrated strong verbal, interpersonal and listening skills
• Strong written communication skills, including keyboard typing skills 50+ words and 10 key typing
• Ability to manage and solve customer problems effectively and efficiently
• Positive and outgoing attitude
• Ability to be flexible with work schedule
• Experience in retail sales/service preferred

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

COVID-19 considerations:
Customer Service staff work remotely most of the time. May be required to work from office location occasionally. CDC guidelines for COVID-19 prevention are adhered to.

Ability to commute/relocate:

• Charlotte, NC 28241: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service Call Center: 2 years (Required)
• Retail sales: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location