Now Hiring - Rinnai America Corporation - Manufacturing Territory Technical Sales Manager in Salt Lake City, UT

Creating A Healthier Way of Living

Rinnai America is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water. We have a commitment to our employees, and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America is also proud to be the only tankless water heating manufacturer in the US, with the start of its first production facility in Georgia.

What does a Territory Technical Sales Manager do at Rinnai?

Implementation of sales and technical product service strategies to ensure achievement of sales targets and service network objectives within a pre-defined area of responsibility. The technical sales manager will provide support for all segments with a focus on both commercial and residential. The position will provide product trainings, development and education of our dealer network, A&E strategy development, and field support of key project opportunities across all product categories.

• Territory: This position will manage a territory that includes Salt Lake City and surrounding areas.

What you will do:

RESPONSIBILITIES

SALES MANAGEMENT

• Responsible for achieving sales targets, strategies, and tactics for a specified territory.
• Responsible for achieving training and dealer development goals within the specified territory.
• Responsible for conducting and/or coordinating ongoing comprehensive product and sales training to all channel partners to include distributors, contractors/dealers, manufacturer representatives, engineers, architects, designers, builders, and others as prescribed by Regional Sales Director.
• Assist in the development of new business opportunities in all sales channels to include, but not limited to, Residential New Construction, Commercial, Energy and Heating.
• Responsible for the promotion of the Rinnai product at various trade shows, “lunch and learns”, counter days, etc.
• Develop and Execute an Architect &Engineering Strategy conducting “lunch and learns” in order to gain project specifications in assigned geography.
• Provide on a quarterly basis a detailed account of all training, competitive intelligence, product requirements, and pertinent information as prescribed by Regional Sales Manager and as outlined the Market Summary Document Template.
• Travel to support sales targets and responsibilities. Time and expenses to be managed based on needs and expectations of specified area.
• Assist in the preparation of annual and monthly sales forecast.
• Implement all strategies and tactics as prescribed by Regional Sales Manager.

SERVICE MANAGEMENT

• Establish and manage an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.

o Negotiation of all labor rates for authorized service agreements within the region of responsibility

o Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards

• Provide ongoing technical training to customers, Installers, and authorized Service agents.
• Provide support, as needed, in addressing and resolving escalated field product performance issues
• Serve as liaison between the field and Rinnai’s Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
• Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
• Interface with local code officials to address and work through identified code issues
• Represent Rinnai on off site visits and/or liability investigations as required.
• Maintain company provided tools, equipment, and property.
• Awareness and compliance of Company Policies and Procedures
• Maintain company provided tools, equipment, and property.

REQUIREMENTS

KNOWLEDGE

• Bachelor’s degree in business, marketing, or related field
• Minimum 3 years of sales and sales management experience
• Industry knowledge including but not limited to Plumbing, HVAC, Residential New Construction, Commercial, and Energy.
• Aggressive and seasoned in sales development, management, and direct selling with quantified results.
• Proficient use of Word, Excel, PowerPoint, and various web-based tools.
• Understanding of the changing marketplace and ability to adapt to change

SKILLS

• Positive, sales-oriented personality
• Strong team player
• Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.
• Must be a self-starter with the ability to work both individually and in a team environment.
• High degree of technical and analytical skills. Must be able to support products with specific technical ability.
• Strong technical / customer service orientation/ work ethic

ABILITIES

• Ability to multi-task and build effective relationships with various levels of business partner, customers, or teams.
• Ability to lift up-to 75 lbs.
• Up to 30% travel outside of territory
• Ability to safely operate company provided tools, equipment, and property.
• Professional approach; confidence in dealing with people
• Commitment to achieving established business goals
• High level of personal integrity and honesty
• Team player, able to operate with a great deal of independence

Physical Requirements

Physical Activities

Occasionally ascending or descending ladders, stairs, and the like. Moving in different positions to accomplish tasks including tight and confined spaces and moving from one worksite to another. Remaining in a stationary position, often standing, or sitting for prolonged periods. Adjusting or moving objects and repeating motions that may include the wrists, hands and/or fingers. Communicating with others assessing the accuracy, neatness and thoroughness of the work assigned.

Physical Demands

Constant sedentary work that primarily involves sitting/standing. Occasionally, Light work that includes moving objects up to 20 pounds. Medium work that includes moving objects up to 50 pounds. Heavy work that includes moving objects up to 100 pounds or more.

Environmental Conditions

Occasionally low and high temperatures Outdoor elements such as precipitation, wind, and noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces.

Benefits

Medical, Dental, Vision, and Prescription?

Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays?

401(k) Plan with Company Match?

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount