Now Hiring - The McLure House Hotel - Professional Services Senior Sales Manager in Charlottesville, VA

Full description of the position

The Clifton's Sales team is seeking an experienced professional to fill the role of Senior Sales Manager. The ideal candidate for this position will have at least 2 years’ experience in catering and or sales at a similar sized property.

In this role, you will be expected to do the following duties:

• Solicit, negotiate and book new and repeat business through various efforts including outside sales calls, telemarketing, mailings, referrals, networking etc. to maximize catering and room revenue.
• Respond to RFP's received via direct inquiries, third party lead sites, internet/website and walk-in leads and send proposals, collateral and menus, logging all activity and following up with potential clients.
• Maintain Tripleseat databases for leads, events and picklists.
• Work with clients in order to obtain all final booking details, i.e. food & beverage, room set-up, audio visual requirements, complete rooming list and guest agenda.
• Ensure quick, efficient responses to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Develop and continually enhance relationships with key accounts and individuals to maintain and increase our market share.
• Prepare and host regular meetings with Food & Beverage /Banquet department to review BEOs, upcoming events and other updates as needed.
• Work with culinary team to diverse, unique and creative menus.
• Assist in the development and execution of the budget and marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals.
• Partner with marketing company to develop campaigns promoting The Clifton. This includes maintaing the Company website.
• Maintain up-to-date knowledge of all property offerings, food & beverage minimums, room rentals, hotel rates, strategies, discounts/promotions, meeting space layout and capacities, catering menus with pricing and any in-house events taking place.
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Maintain accurate, legible records and files to provide sales history and continuity of quality service.
• Perform special projects and other duties as assigned and participate in task forces and committees as requested by management.

For you to be the ideal candidate, you should have the following qualifications:

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service and communication skills.
• Comply with hotel and Company standards and regulations to encourage safe and efficient hotel operations.
• Outstanding organizational and time management skills.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast-paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
• Perform other duties as requested by management.

Education & Experience:

• Two years of experience in a hotel sales position
• Prefer knowledge in the use of Sales and Event Management Systems including Opera, Tripleseat, Open Table as well as Microsoft Word and Excel.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Work Location: One location