Now Hiring - South Colorado Springs Nissan - Retail Sales Appointment Scheduler (BDC) in Colorado Springs, CO

Full description of the position

Department: Service Department

Reports To: Service Manager

Schedule/Hours: See posted schedule

SUMMARY: Make phone calls from follow up lists, missed appointments, special ordered parts, etc.. and schedule appointments according to available openings. Take incoming service department calls.

DUTIES/RESPONSIBILITIES: Primary

§ Call customer’s on follow up lists provided by Service Manager §Prepare for each phone call by checking customer service history for declined services, future recommended services, prepaid maintenance plans, first free oil change redemption.

§ Check for open manufacturer recalls when setting appointments and advise customer § Keep notes of all phone calls made if customer was reached and the outcome of the phone call and/or email, or if a follow up call is needed.

§ Track all set appointments and follow up on shown status. §Take incoming phone calls to the service department. § Keep up-to-date on all Nissan training on Virtual Academy and KPA online. § Maintain professional appearance. § Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.

Valid driver’s license, good driving record, & reliable transportation to work.

SKILLS / REASONING ABILITY / PERFORMANCE EXPECTATIONS: § Continually demonstrating professional and inter-personal skills with customers, vendors and co- workers which ultimately results in high customer satisfaction.

§ Social skills that produce an environment of support and achieving goals together as a team. § Ability to maintain a positive and cooperative atmosphere. § Skills to problem solve in complex, real world or ill-defined situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Talking, hearing, collecting, handling, inputting, typing, preparing, sitting, standing, walking; Repeated reaching, bending, stooping, pushing and pulling.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Generally, Service Appointment

Schedulers work indoors in well-ventilated and well-lighted parts department facilities. These work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

These responsibilities, qualifications, expectations, skills, physical demands and work environment toleration must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties listed are a general guideline. Nothing in this job description restricts management’s right to assign or reassign hours, duties or responsibilities to this job at any time.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location