Now Hiring - Load Up LLC - Inbound Sales Representative in Atlanta, GA

COMPANY

LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest growing private companies in America by Inc. Magazine three years in a row and we are a certified Great Place to Work®.

OUR VALUES

While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to foster advancement and guide the decisions we make. To bring out the best in our people, we look for individuals who exhibit these core values every day.

Passion - We have a drive to win everyday

Innovation - We buck the status quo and change the game

Integrity - We are honest and transparent and do what we say

Collaboration - We cultivate an open environment

Customer Centric - We are here to serve our clients

Entrepreneurial Spirit - We're scrappy and constantly find new ways to succeed

BENEFITS and PERKS

• Hybrid Work Program
• Competitive Base Salary + Uncapped Commission
• Employee Stipend Program
• Medical, Dental, and VisionInsurance Benefits
• Flexible Spending Account (FSA)
• Life Insurance Benefits
• 401(k) with 4% Company Match
• Paid time off policy
• Fun Company Outings
• Monthly Goal Attainment Rewards
• Opportunities for growth within the Company

SUMMARY

As an Inbound Sales Representative, you will be a valuable member of our Sales Team in Atlanta, Georgia. We are looking for someone who can guide our customer prospects through the sales cycle, which often includes multiple contact points and methods. You will be responsible for establishing the customer relationship, educating customers about our services, setting proper expectations, closing the order by scheduling the services, and educating the customer with what to expect.

WHAT MAKES THIS ROLE AWESOME

• Uncapped Commission- Your hard work and passion will pay off and never be limited
• Hybrid Position- A great balance of working from the comfort of your home office and collaborating with team members at our headquarters
• Growth Opportunities- We promote from within whenever possible and utilize resources to ensure career growth for all employees
• Work-Life Balance- We respect and understand boundaries.

At LoadUp our goal is to foster an environment that celebrates the success of all team members. We are focused on building a winning culture, while we uplift our team’s personal lives by offering learning opportunities, respecting work-life boundaries, and embracing collaboration. Our growth is a direct result of these practices and our commitment to upholding our core values.

WHAT YOU’LL OWN

• Provide exceptional customer service to every prospect and customer; provide a warm, friendly, and confidence-inspiring experience that sets our customers up for success
• Represent our company, with a comprehensive understanding of our offerings and pricing catalog
• Adhere to processes defined by LoadUp including and not limited to the using scripts, maintain accurate record of leads and sales in CRM
• Master LoadUp’s internal software to manage order information and monitor driver activity
• Facilitate the customer through the sales process and collaborate with Support Operations to ensure all orders are scheduled and assigned
• Field incoming calls, chats, and texts from prospects and customers
• Follow up with leads through calls, emails, and texts

QUALIFICATIONS

• 1+ years of relevant or related work experience, preferably with a background in call center sales with a high customer service focus
• Ability to communicate effectively and professionally via chat, email, text, and phone to customers and internal teams for the majority of your day.
• Ability to solve problems quickly over the phone while addressing customer objections
• Comfortability with web-based software and tools
• Willingness to learn
• Ability to work a flexible schedule

WHO YOU ARE

• People person - you thrive off of communicating, multitasking, and work best in a fast paced environment
• Competitive - you want to win and work hard to close every call while keeping the customer’s needs at the forefront of the conversation
• Self-motivated- you find satisfaction in a job well done and want to solve hard problems while delivering under pressure
• Solutions Oriented- you know what to do to creatively solve problems
• Confident - you’re able to digest customer objections and work to overcome them