Now Hiring - Community Bank, N.A. - Employee Benefits Account Manager in Syracuse, NY

WHO IS ONEGROUP?

OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.

OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup is able to provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.

OneGroup’s company culture sets us apart from the rest. Our core values, what we call “The OneGroup Way” consists of the following:

Knowledge Development - Professional growth but also understanding the company, workflow processes and the right people to get the job done. Adopting a growth mindset in everything we do.

Big Picture – How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.

Acknowledgement – Recognize others contributions, appreciate what others do and their strengths.

Transparency – An environment that encourages open communication and feedback.

• Serve as the primary point of contact for day to day client activities.
• Ensure that vendors are performing services expected and in the best interest of the client.
• Track key account metrics and provide timely reporting updates.
• Interface with carriers/vendors to ensure accurate and timely responses to client inquiries.
• Schedule regular meetings with clients and vendors.
• Assist consultants with renewals, product applications and contract paperwork needed.
• As applicable, develop an understanding of all benefit programs offered and underwriting guidelines of the various employee benefit carriers.
• Provide general guidance on regulations and legislative matters.
• As applicable, understand HR concepts and trends to be able to share with client.
• Create and deliver open enrollment or other presentations for clients.
• Provide customer service with problem solving and troubleshooting for clients and employees/members as requested. Handle member claims issues.
• Participate in client calls and meetings.
• Understand employee benefit products, services and resources, including carrier and client tools.
• Support the team on various projects and participate as contributing member of team in client initiatives.
• Participate in sales initiatives and cross selling programs and marketing events.
• Maintain awareness of new products developed, program changes or laws and regulations that affect benefit programs and communicate their impact with clients.
• Foster an environment that upholds the OneGroup Way.
• Other related duties as assigned.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

• Four year College Degree
  

• NY Life and Health License preferred but not required

• 3+ years experience in Employee Benefits and/or Human Resources
• Account Management experience
• Excellent written and communication skills
• Skills in related technology, Microsoft office, Excel, PowerPoint, etc.
• Committed to providing excellent customer service
• Work independently and be resourceful in supporting projects and tasks
• Successfully manage multiple tasks/projects, meeting defined deadlines
• Excellent organizational skills
• Ability to work effectively and efficiently with team members
• Excellent presentation skills

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.