Now Hiring - Snugz Usa - Inside Sales Manager in West Jordan, UT

Essential Functions and Primary Duties

• Manage the inside sales team and account specialists in person and remote.
• Based on company sales goals, work with the VP of Sales to create and measure sales strategy, lead actions, and track results.
• Collaborate and work with CS Manager to meet sales goals and customer satisfaction.
• Measure customer satisfaction and offer suggestions to improve services.
• Manage and analyze reports and data that help meet target sales and customer satisfaction goals
• Interview, hire, coach, and measure performance of direct and indirect reports
• Develop plan to train and mentor inside sales staff for optimum performance with the goal of delivering sales goals and customer service excellence. Collaborate with Sales Support & Training Manager.
• Take escalation customer phone calls and emails.
• Review resolutions and provide best strategy to resolve claims.
• Travel - This position may require some travel throughout the year to satellite offices, tradeshows or customer office visits.

SKILLS:

Ability to lead by example, motivate a team, apply strategic plans to help sales reps grow the business, delegate, communicate clearly, negotiate, manage change well, improve processes, organize, value relationships, detail oriented and have strong decision-making skills.

Snugzusa LLC is an equal opportunity employer and is a supporter of diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.