Now Hiring - Elyton Hotel, Autograph Collection - Professional Services Sales Coordinator in Birmingham, AL

Full description of the position

Dual Downtown Hotel Sales Coordinator

JOB SUMMARY

The Sales Coordinator will assist in the execution of the administrative process, service, detail and efficiently communicate to all departments the group needs from time of booking through check out date. Execute the non-selling functions of the department to allow sales staff maximum time for soliciting and securing additional business for hotel. Efficiently perform all assigned sales duties including processing incoming leads and executing sales reporting requirements. Ensure all deadlines are met, perform assigned duties, maintain sales data files and act as liaison between hotels and clients.

CORE RESPONSIBILITIES

• Coordinate group room blocks
• Manage all pre-arrival and post departure tasks
• Conduct hotel site tours for walk-in guests if Sales Manager is not on property
• Manage group files and turnover checklist for opportunities booked by Sales Manager
• Assist with administrative tasks
• Provide the highest quality of service to the customer always, set example for immediate and hotel wide staff.
• Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager.
• Must be able to analyze business to make profitable decision for the hotel whether it fits, quote rates and quote room rentals.
• Responsible for preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager/Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
• Must have knowledge of Brand Systems and use daily for all group and transient business.

Responsible for all meeting room events booked by Director of Sales as follows: prepare banquet event orders, send out banquet event orders to clients, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event

• Group maintenance for rooming lists, enter rooming list, route charges, release blocks after cut-off, watch blocks to see if we need to increase or decrease block when reservation method is individual call-in, enter final pick up in Brand System
• Preparation and distribution of Group Resumes
• Make all direct bill reservations and apply to direct bill account
• Handle all group special requests Shuttle requests group & individual, amenity form distribution and follow up, reservation cards
• Responsible for sales file maintenance
• Make sure collateral is in stock. Bring to attention of Director of Sales when running low on any collateral.
• Knowledge of front desk check-in, check-out, answering phones, transferring calls, making reservations, etc.
• Maintain close relations with the top accounts.
• Monthly visits to clients you deal with regularly to thank for business. Often will be joint calls with Director of Sales
• Assist Director of Sales in planning of property specific sales blitzes and client events.
• Involvement in community activities and hotel programs.
• Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization.
• Use of all Marriott Tools franchise source, e-tools, Marriott Rewards program, MarRFP, MRDW, MARSHA
• Attend and participate in weekly sales, staff, bi-weekly revenue meetings, monthly regional meetings and other meetings as assigned.
• Attend any brand required training as well as Ascent Hospitality required training.
• Inform General Manager, Director of Sales, and Regional Director of Ops. of potential opportunities/concerns with clients.
• Carry out reasonable request by Management that you can perform.
• Cross sell opportunities between cluster properties.
• Comply with company policies and procedures.
• Be knowledgeable of occupancy, average rate and RevPar goals.

Required Qualifications:

• Excellent communication and interpersonal skills
• Highly responsible, reliable, and ethical
• Well organized and detail-oriented
• Ability to multi-task
• Proficiency in Microsoft Office applications
• At least one year of prior hotel experience
• Marriott systems a plus (FOSSE, Opera, Ci/TY, MARSHA, Full Service PMS)

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

Today

Report job

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location