Now Hiring - Compressor Controls Corporation - Energy Mining And Utilities Inside Sales Engineer in Des Moines, IA

SUMMARY

The mission of the Inside Sales Engineer - internally referred to as a Customer Support Manager (CSM)- is to expand our relationship with customers beyond the typical spare parts and reactive service opportunities. CSMs are the primary contact point with Brownfield customers regarding customer satisfaction, quoting, executing and winning LCM campaigns. CSMs generate pipelines to ensure growth of CCC’s aftermarket business. CSMs maintain connection with customers for the entire lifecycle of the products or services we deliver. This includes quoting proactive field service, software upgrades, leading cybersecurity discussions, initiating obsolescence planning and much more. They provide both reactive and proactive support on all Brownfield accounts.

DUTIES & RESPONSIBILITIES

Listed in order of relevance:

• Establish and maintain contact with existing customers to generate aftermarket leads and promote the sales of aftermarket products and services.

• Research and develop LCM proposals with support and assistance from Applications Engineers, concerning the following scope of supply: HMI upgrades, aftermarket modifications, engineering services, service contracts, training (all forms) and spare parts.

• Update and maintain the CRM system and customer information to obtain a full view of our customers, understand their needs and quickly respond to these needs to create a unique customer experience.

• Notifies customers of any applicable LCM program, offering and product notifications.

• Create leads and identifies threats within the installed for Brownfield AM by opening opportunities in the CRM.

• Respond to change productively and handle other duties as required.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Industrial Technology or Engineering.

• 2+ years prior technical sales and customer service experience or proposal support experience.

• Knowledge of oil & gas processing industry is preferred.

KNOWLEDGE & SKILLS

• Business and Commercial acumen.

• Ability to work independently.

• Proficient writing ability with emphasis on consultative selling approach.

• Well-spoken and strong ability to multitask and take on different responsibilities.

• High organizational skills, strong attention to detail, solid critical thinking skills, an established work history in an office environment working with contracts or sales proposal support, strong word processing skills and experience with electronic filing.

• Prior experience with CCC product and processes highly desirable. Proven ability to be proactive in customer engagement and high sense of urgency.

WORKING CONDITIONS

The noise level in the work environment is usually moderate. Domestic and/or international travel is required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to manipulate computer input devices, finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must have sufficient mobility to enable travel to industrial sites, offices, and facilities. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills