Now Hiring - Cooperative of American Physicians, Inc. - Insurance Account Manager in Los Angeles, CA

Full description of the position

OVERVIEW: CAP's Membership Services department seeks an Account Manager to perform telephone customer service, off-site client visits, technical and administrative duties to provide services to and retain existing groups and members and in support of Membership Development and Finders for new members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to MPT members and groups to include:
• Explain coverage, exclusions, financial obligations, and other issues to Members.
• Process special applications for coverage and status change requests.
• Follow through with processing of status changes including termination, retirement, disability, out-of-state, part-time, early cessation, non-private practice, coverage limits change, death, etc.
• Underwriting and approval of Employee Applications and Other Related Physician (ORP) Applications.
• Approval of Locum Tenens Requests.
• Input special conditions or waivers.
• Respond to member inquiries and concerns in writing or on the phone.
• Audit and update member records in accordance with policies and procedures.
• Update group and member records as necessary.
• Provide financial and claims data and supporting information to administrators and office managers.
• Identify new business opportunities for CAPAssurance, Membership Development, and the CAP Agency
• Recommend additional coverage programs, CAP Benefits or the improvement of existing programs.
• Visit and provide CAP Stewardship Report presentations to predetermined list of Target Groups annually.
• Work with Finders and Brokers in the servicing of group business.
• Manage CAP Service Teams to coordinate service and retention of groups interdepartmentally.
• Monitor trends in the medical professional liability marketplace, medical professional underwriting and in the healthcare industry.
• Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
• Recommend refinements or new programs for the CAPRICA computer system.
• Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree
• Two years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage

OTHER SKILLS and ABILITIES:

• Knowledge of medical terminology
• Excellent research skills
• Excellent written and oral communication skills
• Excellent organization and follow-up skills, with attention to detail
• Excellent telephone and computer skills
• Proficient in Microsoft Word, Excel and Outlook
• Ability to work from a remote location and to conduct business and meet by virtual environment (Microsoft Teams, Zoom, GoToMeeting, etc.)
• Ability to travel
• California Driver’s License and adequate insurance

Job Type: Full-time

Pay: $53,100.00 - $76,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
CAP follows all current CDC guidelines.

Work Location: Hybrid remote in Los Angeles, CA 90071