Now Hiring - American Enterprise Group, Inc. - Insurance Americare Sales Supervisor- Des Moines, Iowa Location- Hybrid in Des Moines, IA

JOB SUMMARY

The Americare Sales Supervisor is responsible for overseeing the agent call center, managing workflow, achieving results, recruiting, hiring, and motivation.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinates and supervises the daily activities of the department including development, measurement, evaluation, workflow, setting priorities, and sales activities. Ensure adequate work production and quality control by assessing incoming work and staffing levels, communicating company policies and decisions, answering questions, and making work assignments.
• Manage direct reports including providing feedback, fostering a positive work environment, training to ensure correct work methods and procedures, hiring, and performance management.
• Analyzes weekly sales metrics and management reports, evaluates activity, measures performance and conducts regular performance meetings and evaluations with staff.
• Manages resources to achieve goals and sales activities in order to meet documented standards by employing established management and motivation techniques.
• Conducts research and collaborates with marketing and sales force to stary abreast of product information.
• Embrace and foster a diverse and inclusive culture that aligns with our commitment to THRIVE Support and engage in educational opportunities that raise awareness through our Toolkit, Hear by listening and encouraging every voice, Respect by empowering and appreciating differences, embrace Inclusion by supporting a collaborative workforce that promotes belonging and respect, Value all employees and potential candidates’ uniqueness, and support Equity for all.
• Performs other related duties as necessary or assigned.

SUCCESS PROFILE
Knowledge, Skills, and Abilities

• Excellent interpersonal, communication, customer service, presentation, and negotiation skills.
• Exceptional organizational and follow-through skills with a high attention to detail.
• High ability to assess and resolve problems by making sound and rational decisions.
• Comprehensive knowledge of the principles, processes, and practices related to inside sales, training, managing workflow and driving results.
• Demonstrate the American Enterprise core competencies of people management, change, communication, customer focus, financial acumen, innovation, teamwork, critical thinking, and decision making. For a full description of each competency, please visit [please apply online]
• Agile mindset* of trust, teamwork, and transparency and capability to implement agile tools into daily work, allowing for quick adaption to change. (*An agile mindset is the set of attitudes supporting an agile working environment including trust, teamwork, transparency, respect, improvement, ongoing learning, pride in ownership, focus on delivering value, and the ability to adapt to change.)
• Embrace our culture of betterment, which surrounds the question: Does this decision fit with our mission and core values while enhancing the outcome for our customers, our business, and our associates?

EDUCATION AND EXPERIENCE

Education

• High school diploma or equivalent GED required. Bachelor’s in marketing, insurance, business, or related field, a plus.
• Ability to gain and maintain valid applicable resident and nonresident agent licenses.

Experience

• 5+ years sales and/or sales support experience in a call center environment, with at least 2+ years’ experience in a supervisory or leadership role.
• Insurance industry, a plus.

TRAVEL REQUIREMENTS

• Travel Required: Yes
• Type: Trainings/Seminars/Conferences
• Percentage: Minimal

PHYSICAL REQUIREMENTS

• Primarily works in an office environment performing work that is sedentary which involves remaining stationary and working on a computer for long periods of time.
• Must be able to review, assess, and/or analyze data and figures by viewing a computer screen, including extensive reading.
• Regularly communicates with others in-person, via video conferencing, electronically (including email), or by phone to exchange accurate information.

This job description does not list all activities, duties, or responsibilities that may be required. The employee in this position may be assigned other duties at any time with or without notice.

This job description does not constitute a contract of employment and the company may exercise its employment-at-will rights at any time.