Now Hiring - Nota Consulting Group - Professional Services Account Manager in Media, PA

Full description of the position

Account Manager Job Description

Nota Consulting assists healthcare organizations design, effectively manage and optimize compliant 340B programs. Working alongside our partners and service providers, we have taken an integrated approach to providing services with the utmost quality care.

Duties and Responsibilities

• Develop ongoing account relationships and serve as the key contact with assigned customers to understand their 340B program, compliance obligations, concerns, and other pertinent data to develop clear service solutions.
• Consistently apply the client business review standards and expectations for consistent communication with assigned accounts, including frequency of scheduled contact and topics for review.
• Establish routines to review and analyze key savings metrics and account elements to maintain compliance and visibility to account performance including, but not limited to multipliers, ignores, unknowns, and savings reports.
• Educate and train customers on platform interaction specifics and new features/functions of all NCG services.
• Proactively report on findings for data anomalies to the appropriate team members and advise on next steps for resolution when possible.
• Use primary client management toolset (Airtable) to manage and document all client interactions and projects as assigned.
• Respond timely and completely to customer cases as assigned, ensuring our service level standards are achieved.
• Support and promote the NCG performance standards and values through positive interactions with both internal and external stakeholders on a regular basis.
• Attend to other initiatives and goals as assigned.

Experience, Skills and Qualifications

• BA or BS in Business, Healthcare or related field or equivalent work experience.
• 3+ years in a customer support, technical support or management position.
• Strong written business communication skills, including proven ability to deal with competing goals, ability to lead difficult conversations, and the ability to achieve compromise outcomes.
• Aptitude to analyze data issues and troubleshoot problems with client data.
• Strong experience and comfort level with MS office products, especially Excel.
• Experience using a CRM toolset is an added advantage
• Ability to communicate in both written and verbal forms professionally and calmly with all levels of customer staff and management.
• Ability to be a self-starter, including strong multi-tasking capability, track record of managing multiple client accounts with shifting priorities and details in a fast-paced environment.
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
• Experience working in a goal oriented, delivery focused, and dynamic environment.

Status: Full Time

Salary: Very competitive salary ($45k to $65k per year)

Benefits: Health Insurance, 401k

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Media, PA 19063: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location