Job Title: Sales Support Specialist, Lead Coordinator

Job Location: Remote

We have an exciting opportunity for a Sales Support Specialist, Lead Coordinator to be a part of our Sales Operations Team. This is a very dynamic and versatile position that requires an outside the box thinker with superior knowledge in Customer Relationship Management (CRM).

In this role, you will be providing support and knowledge directly to our internal customers (US Sales), as well as working with our Head of Sales Support on key initiatives to support US selling efforts.

Key Responsibilities:

• Generates/acquires lists of prospects across all customer sectors
• Qualifies prospects (as prioritized by Sales Management) on their type/ nature of business, contact data and size of customer needs (products used, volumes, key lanes, regions) to identify their revenue potential
• Responsible for identifying, qualifying and creating leads
• Funnel viable prospects to commercial team
• Conducts campaign calls to prospects if not assigned to a Sales person
• Analyses lead data, provides key metrics to Sales Management on progress
• Captures call information and enters qualification results in the system to generate notifications to lead originators/Sales organization
• Assigns qualified Sales leads to the right Sales channel

Skills / Experience:

• 2+ Years Sales Support, Freight Forwarding Experience
• Understanding of the forwarding industry and knowledge on products (AFR/OFR) and business models
• High degree of self-confidence, initiative, and commitment
• Ability to take ownership and proactively drive results
• Solid communication, negotiation and phone skills
• Ability to identify customer needs by gathering information

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web.

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
• And that’s why external organizations have granted us different accolades for our people practices:

Global Top Employer for 3 consecutive years - 2022 in 40 countries

Great Place to Work 2021/2022 in 17 countries

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.