Now Hiring - atlasRFIDstore - Professional Services Account Manager in Birmingham, AL

Full description of the position

Job Title: Account Manager

Reports To: Director of Sales

Company Overview:

atlasRFIDstore operates as a B2B eCommerce retailer and distributor in the fast-growing RFID industry. As such, atlasRFIDstore enjoys the benefits of being a burgeoning small business, while operating as a well-established organization. atlasRFIDstore is comprised of a small, yet multi-faceted and cross-departmental team that works closely on a daily basis - a perfect opportunity for entrepreneurial spirits to grow within a fast-growing company.

• [please apply online] an atlasRFIDstore Account Manager, you will receive dozens of warm, inbound leads daily - i.e. incoming phone calls, chats, emails, and form submissions. You are tasked with providing a consultative sale - understanding the customer's needs and recommending the right products to provide a complete solution - and then working with the operations and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. As you convert leads to accounts, you'll build your customer base and grow your book of business by expanding your accounts.

  We are seeking individuals who are tenacious and driven, but also thorough and detail-oriented. We want candidates who have a positive attitude, are problem-solvers, and have a team-first mentality.

  Previous experience in the RFID industry is not required; you will be thoroughly trained in all aspects of RFID products and concepts.

  Responsibilities (Summarized):

  • Responsible for the sales of RFID equipment and any/all related RFID accessories, including (as needed) RFID software and professional services.
  • Demonstrates technical selling skills and product knowledge in all areas listed above that allows effective presentation of atlasRFIDstore’s product line.
  • Develops quarterly goals in conjunction with the VP of Sales, which details activities to follow during the fiscal quarter, which will focus the Sales Representative on meeting or exceeding the agreed upon sales goals.
  • Complete understanding of pricing and proposal/quote models.
  • Demonstrates the ability to carry on a business conversation with business owners, decision makers, and key influencers.
  • Maximizes all opportunities in the process of closing a sale resulting in maximizing the most profit possible for any given sale.
  • Sells consultatively and makes recommendations to prospects and customers about the various products the company offers to meet their business needs.
  • Coordinates with suppliers and manufacturers for status on orders from and ensures the delivery commitment to customers is met.
  • Assists in the implementation of company marketing plans as needed.
  • Responsible for developing and nurturing customer relationships in order to gain repeat business.
  • Maintains accurate records of sales activities including sales calls, presentations, closed sales, and follow-up activities through the use of the CRM system to maintain accurate records.
  • Adheres to all company policies, procedures, and business ethics codes.
  • Updates job knowledge by participating in educational opportunities; reading professional publications (including online); maintaining personal networks; participating in professional organizations (as needed).

  Relationships and Roles:

  • Maintain contact with key, high-value customers to ensure high levels of client satisfaction.
  • Demonstrate ability to interact and cooperate with all company employees.
  • Build trust, value others, communicate effectively, focus on the customer, and demonstrate high integrity.
  • Maintain professional internal and external relationships that are aligned with Atlas’ core values.
  • Proactively establish and maintain effective working team relationships with all support departments.

  90 Day Expectations:

  • Be well-educated on the basics of RFID technology and thoroughly educated on atlasRFIDstore product offerings.
  • Be moderately educated on advanced aspects of RFID technology.
  • Demonstrate the ability to assess customers’ needs, talk through customers’ proposed applications, and recommend the appropriate RFID hardware.
  • Be able to determine when RFID technology is/is not a good fit for a customer as well as determine which type of RFID is the right fit for an application.

  12 Month Expectations:

  • Be well-educated on the more advanced aspects of RFID technology.
  • Be well-aware of marketplace competitors including their products, what they do well, and their weak points.
  • Creates sales goals & objectives for self as well as strategic and tactical plans to accomplish them; implements customer-service standards; resolves any customer issues; helps determines system/process improvements and implements them.

  Job Type: Full-time

  Pay: $45,000.00 - $95,000.00 per year

  Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

  Weekly day range:

  • Monday to Friday

  Work setting:

  • In-person

  Application Question(s):

  • Why are you a great fit for Atlas' Account Manager role?

  Education:

  • High school or equivalent (Preferred)

  Work Location: One location