Now Hiring - Carefirst Blue Cross Blue Shield - Client Relationship Manager (Remote) in Owings Mills, MD

Resp & Qualifications

PURPOSE:
This position is a critical resource for Brokers, Full-Service Producers (FSP), General Producers (GP) and small self-insured accounts (ASO) providing day to day expertise on benefit administration, enrollment and billing, claims analysis and serves as the primary client contact for service issue resolution. Builds and cultivates effective long-term relationships and a high level of satisfaction with Brokers, FSP's, GP's and Consultants. Maintains an in-depth knowledge of products, operational procedures, and regulatory compliance, promoting customer trust, satisfaction, and loyalty.



ESSENTIAL FUNCTIONS:

• Acts as the primary point of contact for the broker, FSP or GP, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written response. Demonstrates independent thinking and flexibility while servicing broker's requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.

• Applies superior communication, analytical, and problem-solving skills to resolve or triage inquires to the respective business partners within the company. Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.

• Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.

• Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of client's overall plan design.

• Support the Account Managers during open enrollment. Partners with Account Manager to assist brokers with claims, enrollment, and benefit inquiries. Attends broker engagements/meetings in person and virtually.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years Experience in customer service, implementation, benefit administration or sales support is required.

Preferred Qualifications:

• External Broker experience.
• Sales/Customer Support experience.

Knowledge, Skills and Abilities (KSAs)

• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients and prospects concerning employee benefit lines of coverage.
• Ability to problem solve, strong organizational skills, detailed oriented, responsive and self-motivated, works independently as well as part of a team.
• Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred.
• Knowledge of production information, technology and new legislation.

Travel Requirements: Associate would be required to travel for client meetings

Estimate Amount: 2-3 times per month estimated

Department

Department:Broker Service Call Center

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: [please apply online] Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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