Now Hiring - Imaging Business Machines, LLC - Solutions Engineer-Americas in Birmingham, AL

Intelligence at the Speed of Business.

ibml is a world leader in digital transformation. Our solutions are trusted by the world’s largest organizations and governments. We set the industry standard, but we do not believe in resting on our laurels, so we continue to innovate. Our solutions are in demand.

At ibml our Solutions Engineers are long tenured, with extremely low turnover, due to the culture, personal fulfillment and earnings opportunities that exist here.

We are seeking an enthusiastic, tenacious, Solutions Engineer to join our team. The successful candidate will already have demonstrated success selling to federal government entities and looking for a step up to a position with an industry leader. You will be given the opportunity to work closely with and learn from experienced Solutions Engineers. If you have an open mind, are willing to listen, learn, and demonstrate commitment then this is an opportunity to build a career with an organization where your rewards are commensurate with your success.

PURPOSE

The primary function of the Solutions Engineer will be to provide support to the Americas Sales department concerning tactical objectives and goals while maintaining communication throughout the Solutions Engineering group and ibml. The goal of this position is to assist ibml in identifying and maximizing Product and Services revenue.

JOB DESCRIPTION

ROLE AND RESPONSIBILITIES

• Assist the ibml Sales department with event support, public relations engagements, and pre-sales technical issues, including but not limited to RFP/RFI technical responses, customer site visits, and individual account related communications.

• Assist the Customer Services staff with transitioning pre-sales technical requirements to implementation requirements.

• Ensure equipment/resource availability for the purposes of Technology Days and Events

• Technical/Demo Day preparation regarding job setup, document mixture, machine configuration/functionality and required facilities

• Maintain technical product skills in the areas of networks/communication, databases, and ibml products

• Ensure overall customer satisfaction with ibml products and services

• Attend sales meetings for the purpose of providing technical input and maintaining account status information.

• Assist the ibml Engineering staff with technical input for product enhancements, fixes, or new product development.

• Analyze customer operations for the purpose of process improvements

• Maintain technical relationships with customers, re-sellers, and suppliers and report on new industry trends within each of the defined vertical markets

• Develop, provide, and maintain needed sales tools, spreadsheets, handouts, and technical documents

• Remain current on industry trends and help position ibml products and services as the industry leader

SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's level degree in a technical field (Engineering, Computer Science, MIS, or equivalent degree)

• Minimum of 1-3 years of experience in document imaging and data capture hardware and software

• Experience in intelligent document recognition, electronic content management or related area

• Previous experience with ibml Capture or other document imaging software a plus

• Previous experience with scanning solutions such as BancTec/Exela, NCR, Opex, or Kodak

• Minimum 2 years of business and technical sales experience

• Consultative selling or solution selling business-to-business

• Ability to travel in North America up to 40% of the time

• Excellent oral and written communication skills

• Excellent planning, presentation, and organization skills

• Strong consultative problem-solving skills

• Strong client service orientation

• Realistic scheduling and observance of deadlines

• Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement-oriented

• Ability to work collaboratively in a team-based role

• Ability to prioritize and work independently without supervision

• Proficient knowledge in the following areas: Current Microsoft Windows operating systems, SQL databases, Microsoft Office Products

• Resides in Birmingham, AL (area)

ADDITIONAL NOTES

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)