Now Hiring - Hach Company - Manufacturing Service Contract Renewal Representative in Loveland, CO

Full description of the position

HACH

Hach is a world leader in the manufacturing and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

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OUR MISSION: Ensure water quality for people around the world.

OUR VISION: We make water analysis better faster, simpler, greener, and more informative via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products

POSITION SUMMARY:
This position is responsible for proactively renewing Service Contracts on Hach instrumentation, in an assigned territory, to maintain and grow Service Contract Revenue. A Service Contract Renewals Representative will need to quickly build customer rapport; and establish trust and credibility through a consultative selling style, leveraging customer relationships and Hach value propositions to ensure the on-time renewal of Service Contracts. Representatives will receive support and guidance from their leaders and from partners in other Hach teams, however it is imperative that a self-starter mentality is in place, along with the ability to manage and build their territory. This position offers a competitive salary, bonus earnings, and the opportunity to take advantage of Danaher Business Systems (DBS) trainings and certifications. Enjoy a fun, friendly and fast-paced working environment with goals for both individual and team growth.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsible for managing Service Contract Renewals by maintaining customer touchpoints; and accountable for delivering annual Service Contract Revenue Plan and on-time renewal rates
Engage clients via phone and e-mail, to maximize the customer experience when their Service Contract is due for renewal
Prepare quotations, cross-sell, up-sell, and minimize discounting
Utilize funnel management best practice to manage and win opportunities
Review commercial legal terms and escalate as needed
Populate and maintain high standards of data integrity in Salesforce, ServiceMax, CEP and Oracle
Collaborate with other departments (e.g. Sales, Service Development, Dispatch, Tech Support) to improve processes and leverage the best resources to close business and support customers
Engage in department Key Performance Indicators (KPIs) through visual management and countermeasure where appropriate, to support continuous growth and improvement

CRITICAL COMPETENCIES:
Thinks through and analyzes complex problems, challenges, and drives to root cause
Prioritizes effectively, acts with speed and agility
Demonstrates deep understanding of customer expectations and end user needs
Actively participates in cross functional brainstorming sessions
Consistently drives high quality, on-time results
Maintains good working relationships with peers and supervisors; works collaboratively
Behaves in ways that are aligned with the Danaher Standards of Conduct

QUALIFICATIONS:
2 years of sales or tele-sales experience, selling products or services in a business-to-business environment
Demonstrated ability to listen to and seek out solutions to customer needs
Proven ability at cross-selling and up-selling; demonstrated experience increasing revenue within existing accounts by broadening and deepening solution placement
Ability to handle questions relating to the service products
Effective organizational and time management skills
Strong working knowledge of SFDC, Oracle, and Microsoft Office preferred
Good communication skills: both written and verbal

The pay range for this role is $30/hr . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus pay.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, talk, hear, and smell. The employee may occasionally lift, carry, push or pull up to 20 pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment may consist of an indoor, work or home office environment with good ventilation, adequate lighting and low noise levels and/or subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions while working in the field.

Employees may be required to wear proper Personal Protective Equipment (PPE) while working in the field which may include eye and hearing protection, protective smock, steel toe shoes, gloves, hard hats, or face shields.

The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation.

PRE-EMPLOYMENT TESTING:
External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review.

Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.