Now Hiring - American Wood Fibers, Inc. - Manufacturing Inside Sales Order Entry Representative - Columbia, MD in Columbia, MD

Full description of the position

Four Generations of Experience

Job Posting: Inside Sales Order Entry (akaCustomer Service Representative)

Date Posted: 1/23/2023

Location: Columbia, MD (Corporate)

Reports to: Customer Service Supervisor

Customer Service Representative

American Wood Fibers (AWF) is a manufacturer of both consumer and industrial products that are sold to multiple manufacturers as well as pet, agricultural, and home-heating markets. AWF is comprised of 450+ employees and holds operations at 11 locations, generating over $100M in annual sales revenue. We are currently seeking a candidate for the Customer Service Representative role in our Columbia, MD location.

KEY RESPONSIBILITIES:

• Interact with customers and vendors via phone and email, processes customer orders from order entry until completion of customer delivery.
• Communicate any issues in completing order shipments and diligently works in finding solutions to complete orders.
• Accurately enter orders and communicates shipment details with customers, internal and external production, and shipping teams.
• Document all customer interactions and history in Customer Relationship Management (CRM) database on a daily basis.
• Work closely with Account Managers in managing customer’s orders, shipments and inventory.
• Manage multiple Excel spreadsheets with high confidence and other Microsoft office programs.
• Monitor and address open orders that might be in jeopardy of not meeting their ship date.
• Work closely with multiple plant personnel to ensure orders are scheduled and delivered.
• Prospect and/or qualify new leads to assist with sales campaign activities.
• Engage in inside-sales for seasonal items.

REQUIREMENTS:

• Associate’s Degree preferred but not required.
• Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines.
• Has strong organizational & communication skills (both written and oral).
• High degree of initiative and independent execution with ability to problem solve.
• Able to make the best overall decisions based on KPI performance metrics, service requirements, freight needs, economic factors and customer relations.
• Proficient in MS Office. Excel skillset must be at a high level.
• Accurate data entry skills including processing credit card payments.
• Professional phone manner and effective written communications skills.
• Detail-oriented and able to handle multiple priorities while maintaining a high level of customer focus.

EXPERIENCE

2+ years with order entry preferred

Experience with EDI (Electronic Data Interchange)

COMPENSATION

Range: $19.00-$22.00 per hour

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

SCHEDULE

• 8-hour shift
• Monday-Friday
• Overtime Eligible
• Full-Time

LOCATION

• On-site, one location: Columbia, MD
• Reliably commute or planning to relocate before starting work (Required)

For consideration…

Due to the nature of our business, American Wood Fibers requires a tobacco and smoke-free environment._ We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). For more company information, please visit our web site [please apply online] AWF is an EEO employer.

Corporate Office

9740 Patuxent Woods Drive, Ste. 500

Columbia, MD 21046

800-[please apply online] / 410-[please apply online]

Fax 410-[please apply online]

Other Locations

Jessup, MD / Schofield, WI / Pella, IA / Lebanon, KY / Clarks, NE / Marysville, CA / Marshall, TX / Circleville, OH / Marion, VA / Jamestown, CA / Laurinburg, NC

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Columbia, MD 21046: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Order Entry: 2 years (Preferred)

Work Location: One location