Now Hiring - O'Connor & Company LLC - Counter Sales Associate in Kansas City, KS

Full description of the position

Our Kansas City Warehouse, Wholesale Sheet Metal (WSM) is looking for a Delivery Counter Sales Associate. This role provides excellent service to customers primarily via counter sales, and phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. The position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory.

WSM is located in downtown Kansas City, KS. WSM has been a trustworthy and reliable source of heating, ventilating, air conditioning and sheet metal products in this market for over 35 years. Our courteous and professional staff and unparalleled service have made us an industry leader. We’re looking for someone who brings energy and enthusiasm to the workplace and embodies our commitment to service and safety.

WSM, and parent O’Connor Company, are part of the Munch’s Supply family of brands. Munch's Supply is the exclusive distributor for Trane and American Standard HVAC products in Northern Illinois, Northwest Indiana, and lower peninsula of Michigan. Exceptional quality, outstanding customer service and competitive pricing have helped make the company a premier wholesaler for more than 60 years.

We are interested in:

• Deep thinkers who can show good judgment.
• High-energy individuals with an eye toward personal growth.
• Hard workers who can adapt to rapidly changing priorities.
• People lovers who are ready to put the customer at the heart of everything we do.

We are looking for someone who can:

• Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Processes customer requests for pricing, information, and availability regarding products
• Conducts personal interactions with customers representative of a company with strong, ethical standards
• Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
• Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors

What we are looking for:

• High level of attention to detail
• Your brilliant smile for our customers
• Good communication skills
• Accuracy and professionalism
• Strong organizational skills
• Self-motivated
• Basic or computer skills
• Basic math and number skills

What do you get:

• Steady hours
• A chance to work with a growing company with awesome people

Job Requirements:

Preferred Job Requirements

• High School diploma or its GED equivalent and some college in business, sales, or related field
• 3 or more years’ experience with HVAC field or customer service experience.

Minimum Job Requirements

• High School or its GED equivalent
• 2 or more years’ experience with customer service and related functions.
• HVAC knowledge a plus
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.

We offer:

• Health care (medical, dental, vision)
• 401k with company contribution (full-time employees)
• Sick Pay
• Vacations and Holidays
• Promotions from within

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work Location: One location