Now Hiring - BeCore - Consumer Services Account Manager in Jacksonville, FL

Job Title: Account Manager, Client Services

Department/Team: Client Services

Reports To: Director of Client Services

Why You’ll Love This Job:

• You’ll have a chance to join an established and respected agency in the experiential marketing space known for our culture of fun, collaboration, inclusion and “get it done” approach.
• You’ll be engaging with new and existing clients from leading brands across the US, consistently bringing them value from a strategic consulting standpoint in the experiential space.
• You’ll have the chance to build the team to manage clients.
• You’ll be rolling-up your sleeves and diving in on the work, utilizing your creativity and knowledge of the experiential space and brand clients to lead planning and activations as needed.

What You’ll Do:

• You’ll have a primary focus on delivering first-class service to our clients, while also being involved in project planning & production and pursuing organic opportunities.

Client Services Responsibilities:

• Utilize creativity and strategic thinking to become a trusted resource for existing clients, building strong relationships, and providing consulting support in developing and delivering experiences.
• Support management of scope of services agreements, including deliverables and budgets for core clients.
• Work alongside cross-functional internal resource teams in the development of programs addressing client’s needs and objectives.
• Support finding areas of opportunity within each existing client for BeCore to grow our business with them organically.
• Actively oversee program budgets to ensure competitive pricing and maximize profitability

Account Management Responsibilities:

• Manage communication with the client through the course of a project, building relationships along the way to ensure client expectations are met/exceeded and to encourage growth of business.
• Manage top-level communication with clients regarding contracting, budgets, payment schedules, timelines, etc.
• Actively support planning and delivery of high-priority event activations as needed both for existing clients as well as one-off projects, including items such as: budget management, sourcing and contracting of vendors and venues, collaborating with team members, overseeing on-site delivery, etc.
• Recruit, hire, manage and mentor field marketing staff within program-specific markets
• Develop and execute comprehensive training plans and performance documents for field marketing staff
• Motivate field teams to achieve marketing objectives; to include implementation of incentives for exceeding goals
• Implement and manage detailed production timelines and operational plans to execute a project meeting all client expectations (creative intent, KPIs, metrics, etc.).
• Create or oversee the creation of client facing documents including but not limited to: approval decks/documents, meeting agendas, meeting recaps, run of shows.

You Will Be Successful When:

• You’ve become a trusted resource for our client executives.
• You’ve developed relationships with our day-to-day contacts at our client organizations.
• You’ve identified organic growth opportunities within our clients.
• You’ve successfully managed our campaign’s objective within budget & timeline
• You’ve effectively worked with Creative, Production and Operations to ensure we’re exceeding our clients’ expectations.

What We’re Looking For In You:

• 4-6 years of experience in Experiential Marketing, Brand Management or relevant industry in a client servicing and accounts management role
• Strategic thinker with an ability to develop creative ideas to solve business challenges
• Experience working across multiple marketing channels, ideally including; experiential marketing, digital, social, AR/VR, influencer, content and partnerships
• Marketing experience within age-restricted categories is a plus
• Savvy relationship builder
• Proven ability building consensus and working effectively with cross-functional resources in developing impactful programs.
• Talented presenter with the ability to capture an audience’s attention
• Effective interpersonal, verbal, and written communicator
• Strong project management skills
• Hands-on Manager and isn't afraid to roll-up their sleeves and get the job done
• The ability to bring positive energy to a vibrant culture
• A high level of organization with extreme attention to detail
• The ability to multi-task, manage priorities, and meet deadlines in a fast-paced work environment
• A finger on the pulse for cutting edge experiential activations
• A solutions oriented, positive attitude with the ability to problem solve intuitively and creatively for a variety of challenges
• Passionate about Experiential Marketing and/or a desire to grow within the industry