Now Hiring - Sioux Chief Mfg. Co., Inc. - Manufacturing Call Center Support Specialist I in Kansas City, MO

Full description of the position

Sioux Chief Manufacturing Job Description

Job Title: Call Center Support Specialist I

Department: Sales

Reports To: Sales Support Manager

Position Overview

Responsible for supporting Call Center Representatives by performing the administrative duties listed below.

Essential Job Functions

• Backup support for the switchboard operator by routing calls to the appropriate resource.
• Work closely with call center and sales team to support client relationships.
• Build relationship with clients by providing a friendly and positive image of Sioux Chief.
• Assist call center by processing the most returns (RMA’s), shortages, mis-shipments, bill only orders, reship orders, and return labels. Freight checks and approval as needed.
• Process returns for Ferguson (FEI). CS Support Specialist I and II hold joint responsibility for the timely processing of branch and DC returns for this corporate account.
• Process all freight claims according to the procedure. Work with accounting to manage claims from start to completion, including research customer and carrier communications.
• Process client email requests: item details including pricing and availability, order status, tracking, packing slips, invoices and general concerns.
• Utilize Goldmine CRM software to document calls, emails, samples and replacement orders.

Non-Essential Job Functions

• Contact clients on price changes, phase-out and obsolete items
• Other duties as assigned by Sales Support Manager

Requirements

• Excellent typing, data entry and 10 key skills with accuracy
• Listening, verbal and written communication skills
• Problem analysis and problem solving
• Customer service oriented
• Organizational skills
• Adaptability
• Ability to work under pressure
• Team oriented with friendly positive attitude
• Must be proficient in MS Office applications
• Remain in a sitting position and view a computer screen for extended periods of time
• Repetitive motion movements using wrists, hands, fingers, and neck

Education and Experience

• High school diploma or equivalent
• Knowledge of customer service principles

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

2/1/2021

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Referral program

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: One location