Now Hiring - Loews Hotels Holding Corporation - Travel Sales Coordinator in Kansas City, MO

Travel Sales Coordinator in Kansas City, MO

Loews Hotels Holding Corporation

Base Salary $47K - $69K

Total Comp: NA

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Qualifications Years In Sales

Industry: Travel

Benefits:

yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Hotels & Resorts

To Whom Hotels & Travel Accommodation

Location:

Kansas City, MO

3.7

Full description of the position

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city’s skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Job Specific

Coordinate sales processes and customer relations for DOSM and other managers as required
Answer telephones within Loews Star Service guidelines. Never answer with "hold please". Always allow caller to speak first, if necessary to put him/her on hold.
Maintain an orderly system to ensure the delivery of all messages to office staff
Prioritize work on a daily basis
Be pleasant and helpful with internal and external clients
Accurately type correspondence including memos, forms, contracts, and letters as needed
Input account, booking and profile information into the DMPE system within the designated time frame and adhere to all guidelines as set forth in the Delphi Procedures and Standards
Run future availability reports each day and distributes to sales team
Make travel arrangements for his/her Manager including airline, hotel, car rental, cash advances and registration for conventions attending
When receiving a lead, ask for all pertinent information. Use client's last name during conversation. Give client name of sales manager that will be returning phone call. Always thank the caller for calling
Set-up and maintain files in a neat and orderly manner adhering to the prescribed format (i.e. Left side: contract; Right side: booking recap, original notes or inquiry form, parking memo, detailed reservation listing, rooming list and changes to list, correspondence, amenity requests, credit information on bottom)
Assist with return phone calls. Help clients with details on upcoming groups. Make every effort to resolve requests on the first call.
Make reservations and take care of amenities for Managers. Follow-up by double-checking all VIP reservations and amenities. Call the Reservations Department and have the VIP rooms pre-assigned. Call Room Service to see that they have amenity request. Notify Manager of room assignment and status of amenity
Ensure that personal note accompanies all amenities
Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
Prepare contracts for Sales Managers; merge, alter and distribute for a tentative booking
Assemble proposals and regret correspondence for Sales Managers
Create reader files for Sales Managers and prepare them for monthly review by the Director of Sales
Produce V.I.P reservations for the Reservations Department, and follow up to ensure the guest will be accommodated upon arrival
Assist in training new Sales Assistants on how the Sales Department and the hotel operate to accommodate clients/guest and their daily responsibilities to the Sales Manager
Create Post Convention Reports, merge corresponding thank you letters
Assist other Sales managers with contracts, proposals and letters, when these situations arise
To develop working relationships with hotel department heads and operational areas
Execute administrative needs for special projects and events
Proof-read all correspondence for accuracy and readability

Supportive Functions and Responsibilities

Respect guidelines of confidentiality and code of ethics in all company areas
Represent Loews Hotels in a professional manner at all times
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Qualifications

Proficient in Microsoft Word, Excel, Opera, and Delphi
Excellent communication, organization, written and guest relations skills
Able to work a flexible schedule, including weekends and holidays
Must be able to provide outstanding customer service to internal and external guests

Education:

Minimum two years office experience, preferably in a sales environment

Loews Hotels Holding Corporation

Company Size
5001 to 10000 Employees

Founded
1960

They Sell
Hotels & Resorts

To Whom
Hotels & Travel Accommodation

Website
www.loewshotels.com

Revenue
Unknown / Non-Applicable

Loews Hotels Holding Corporation is currently hiring for 3 sales positions

Loews Hotels Holding Corporation has openings in: AZ, CA, & MO

The average salary at Loews Hotels Holding Corporation is:

3 Yes (amount not posted)

Loews Hotels Holding Corporation

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Loews Hotels Holding Corporation

Loews Hotels Holding Corporation is currently hiring for 3 sales positions

Loews Hotels Holding Corporation has openings in: AZ, CA, & MO

The average salary at Loews Hotels Holding Corporation is:

3 Yes (amount not posted)