Now Hiring - Renewal by Andersen LLC - Manufacturing Inside Sales Center Coach in Wichita, KS

Full description of the position

Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for nearly 120 years. Drawing on the Andersen tradition of over almost 120 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

VISION: To become a World Class Homeowner Experience Company and lead the industry in growth.

We are currently seeking an Inside Sales Center Coach for our call center located in Wichita, KS to provide coaching and support to the Inside Sales Agents in many different areas.

| PRIMARY RESPONSIBLIITIES |

Responsible for coaching behaviors, motivating, encouraging & guiding agents to:

• Meet performance goals
• Recognize all opportunities on the call to sell the value of solid appointments that result in sales demonstrations
• Deliver the RbA methodology without compromise
• Provide encouragement, energy, reinforcement & recognition for positive performance
• Coach agents both "in the game" and "one-on-one" to help them improve the overall customer experience and increase the conversion rate of appointments
• Effectively communicate to all team members, customers and prospective customers respectfully and tactfully representing Renewal by Andersen
• Provide coaching and assistance on how to deal with difficult or escalated customer situations
• Assist agents during escalated call scenarios and take escalated calls if ISC director is not available
• Run daily productivity and capacity reports
• Assist customers in the showroom when no agents or member of sales are available
• Be available to answer back-up calls in the event all ISC agents are on the phone
• Have strong time management and multi-tasking skills to remain productive throughout your entire shift
• Effectively document all coaching sessions in a timely manner
• Maintain a solid relationship and partnership with ISC director; this includes but is not limited to: communication on daily/monthly goals, ideas for contests and incentives, processes, and conduct issues that may arise

| QUALIFICATIONS |

• Minimum 2 years in a leadership or management position
• Minimum 2-4 years experience in customer service &/or sales position
• Minimum 2 years experience with coaching different learning styles to meet performance expectations

| KNOWLEDGE, SKILLS AND ABILITIES |

• Positive attitude/positive recognition
• Ability to multi-task
• Effective communication skills
• Self-starter
• Self-motivated
• Trustworthy
• Time management
• Organizational skills
• Problem solver
• Active listener
• Strategic thinker
• Efficient with Microsoft Office - Excel, Word, PowerPoint

| BENEFITS |

• Health and dental Insurance available after (2) full calendar months of employment
• PTO available after (6) months employment
• (6) paid holidays
• Yearly RbA apparel allowance
• Bi-weekly & quarterly bonuses
• Employee referral program
• M-F schedule - no weekends!

| BONUS INCENTIVE |

• Bi-weekly bonus ranging from $400-$550 upon meeting goal metrics
• $900 quarterly bonus upon meeting goal metrics

If you feel you are a qualified candidate for this position, please apply.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training

Experience level:

• 2 years

Shift:

• Day shift

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Customer service: 2 years (Required)
• leadership: 2 years (Required)
• coaching: 2 years (Preferred)

Work Location: One location