Now Hiring - US Auto Credit - Financial Services SALES SUPPORT SPECIALIST in Jacksonville, FL

About Us:

US AUTO CREDIT is a leading automotive lender with over 30 years in the industry. US AUTO CREDIT is a sub-prime, indirect lender that purchases retail installment contracts from Auto Dealerships. At US AUTO CREDIT, we know that people are our greatest asset and our best competitive advantage.

U.S. Auto Credit offers a full menu of benefits including health insurance, dental insurance, vision insurance, short- and long-term disability, life insurance and profit sharing plan. Plus, our Gold Standard Wellness Program includes sick leave and paid time off.

About the Position:

The Sales Support Specialist is responsible for initiating outbound and accepting inbound calls from dealers and sales team members. Work with dealerships to process and complete Dealer Agreements and train the dealer on the Auto Credit programs. Will work closely with our sales team, providing assist in soliciting and onboarding new dealers. This position also works with our Inside Sales Team providing service to our current customers/dealers.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Review and process new dealer applications and agreements in a timely manner.
• Communicate status and document requirements on pending dealer applications and agreement to the dealer and marketing representative.
• Maintain dealer application status in the CRM.
• Upon completion of dealer application, forward application/agreement to management for approval or decline.
• Keep existing dealer agreements current by obtaining updated license, bond, insurance or other requirements as needed.
• Manage Auto Count reports, providing updated information to marketing reps on a monthly basis.
• Assist in marketing efforts by coordinating and sending marketing emails, faxes and mailers as needed.
• Assist Inside Sales Team with servicing dealers assigned to the Inside Sales Team region.
• Communicates relevant issues to the appropriate Dealer Services Representative and or escalates accordingly to management.
• Develop and maintain strong business relationships with marketing and dealership personnel and support internal sales while delivering superior customer service.
• Works in coordination with all departments at US Auto Credit.
• Provide best in class service to our dealers.
• Constant communication with Independent and Franchise dealers on current promotions, marketing information, and training documents.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication skills with out-bound and in-bound customer service conversations. Empathetic but disciplined.
• Ability to multitask keeping computer notes, while speaking to customers.
• Computer skills
• Organizational Skills
• Problem Solving Skills
• Detailed Oriented
• Ability to work independently
• Ability to meet goals

All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background checks, and pre-employment drug test .

EOE/Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Skills

• Attention to Detail
• Critical Thinking
• Interpersonal
• Customer Service
• Microsoft Office

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help