Now Hiring - OrangeTwist - Call Center Representative in Irvine, CA

Full description of the position

OrangeTwist is looking for a Client Ambassador to join our growing team. As a Client Ambassador you will be responsible for managing all inbound/outbound calls, helping with any/all inquiries regarding services and assist with scheduling, and supporting/generating sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represent the company in a positive and professional manner

• Assist all clients with a friendly attitude, complete scheduling process and connect them with the

appropriate OrangeTwist team member

• Answer phones in a courteous and professional and timely manner; takes messages, answer questions,

schedule appointments, or direct call as needed

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide alternatives

• Seize opportunities to upsell products when they arise.

• Educate clients on OrangeTwist treatments and services.

• Encourage clients to join our membership program and educate on benefits of being a member.

• Support monthly and quarterly marketing promotions

• Respond to client leads through online submission

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Maintain client and staff directory

• Performs general clerical duties including but not limited to filing, photocopying, faxing, organizing and

maintain file system, files correspondence and other records

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues

EDUCATION/EXPERIENCE

• 1 - 5 years receptionist or call-center experience

• High school diploma or equivalents

• Exceptional customer service skills and professional phone manner

• Commitment to excellence and high standards.

• Ability and experience in selling; knowledgeable about skill care products

• Computer proficiency; proficient on spreadsheets and word processing documents

• Ability to deal effectively with a diversity of individuals at all organizational levels

• Professional appearance and demeanor

• Ability to perform diversified clerical functions

Job Type: Full-time

Pay: From $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: One location