Now Hiring - Plaskolite, Inc. - Inside Sales and Customer Service Representative in Columbus, OH

Full description of the position

LOCATION: COLUMBUS, OH

WAGE: SALARIED, EXEMPT

WORK HOURS: FULL-TIME

RELOCATION: NOT AVAILABLE

ESSENTIAL TASKS AND RESPONSIBILITIES OF INSIDE SALES REPRESENTATIVE I:

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and refers to other service or technical departments for follow-up as needed.
• Uses a customer relationship application or database to record activities and research product information.
• Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, and inventory status, and maintain customer information and other data related to each transaction.
• Receives and processes orders for materials and merchandise.
• Researches and resolves order errors and updates the system.
• Confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays.
• Complete all other duties and projects as assigned

QUALIFICATIONS OF INSIDE SALES REPRESENTATIVE I:

• Associate degree required or a minimum of two years experience in customer service
• Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
• Ability to read and write the English language in a clear and concise manner
• Calm and empathetic demeanor when dealing with demanding customers
• General typing skills, along with previous PC and Microsoft Office experience
• Superior verbal and written communication skills
• Ability to organize, prioritize, and work within established deadlines
• Willingness to work overtime when necessary or required
• Math skills required
• Multi-tasking required
• Ability to work independently and as a team

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental pay types:

• Quarterly bonus
• Signing bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Columbus, OH 43215: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)
• Inside sales: 1 year (Preferred)

Work Location: One location