Now Hiring - Polynesian Adventure Tours - Travel Call Center Agent - Temporary (6 Months) in Honolulu, HI

Full description of the position

Apply today!
We are looking for reliable, engaging and experienced (or willing to train) call center agent(s) who enjoy a challenge and communicating with customers (travel agents and direct consumers) through prescribed communication channels to assist with booking products and services and answering questions. Agents project a friendly and professional company image through all interactions, and also troubleshoot customer service issues and manage an occasional complaint.
This is a position may work from our Maui Station.

Be a part of the best tour and transportation team in Hawaii! We offer EXCELLENT compensation, advancement opportunities and a wide range of attractive benefits including comprehensive medical, dental and vision plans and a 401(k) with a generous company match! Enjoy paid training and paid vacation after one year.
Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Please apply at [please apply online]
You may also apply in person at any of our facilities during regular business hours, or mail your application to: Polynesian Adventure Tours, Attn: Human Resources, 2965 N. Nimitz Hwy, Honolulu, Hawaii 96819.

MINIMUM REQUIREMENTS:EDUCATION:

• High school diploma or equivalent required.
• Associates degree preferred.

EXPERIENCE:

• At least two (2) years of customer service and sales experience preferred or any equivalent combination of experience and education from which comparable knowledge, skills and abilities have been achieved.

KNOWLEDGE, REQUIREMENTS & SKILLS:

• At least 21 years of age with the ability to speak English.
• Reliable, dependable and punctual.
• Basic knowledge of Microsoft Excel and Word and ability to perform internet searches.
• Continually improves knowledge and aptitude with use of reservations systems.
• Type at least 35 words per minute with 100% accuracy.
• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Adheres to company policies related to ethics, safety, and compliance.
• Uses good judgment and proper decision-making and time management skills.
• Works well under pressure, has attention to detail and ability to multi-task.
• Handles complaints in a timely and professional manner.
• Has complete and accurate knowledge of all company products and services.
• Uses basic math skills to calculate discounts, refunds, etc.
• Able to stand and/or sit for extended periods of time.
• Has a reliable form of transportation to commute to work on time for assigned shift.
• Flexible schedule and available to work weekends and holidays.