Now Hiring - Miller Transportation Inc. - Transportation And Logistics School Bus Account Representative in Indianapolis, IN

Full description of the position

The Company

Miller Transportation is one of the nation’s largest, privately owned passenger transportation companies, and operates as a motor coach and school bus carrier for virtually any type of passenger transportation need. We have been in business for more than 70 years, and want to share our success story with you.

• Prominent membership and participation in the American Bus Association
• Highest possible FMCSA and MTMC Safety rating
• Fully Insured

The Position:

School Bus Account Representatives position will split time between School Bus Account Representative duties and School Bus Routing duties while providing outstanding customer service.

The School Bus Account Representative will work with customers to plan, and develop travel itineraries. Responsibilities will also include working with the Routing Department to generate and maintain accurate safe routes for our customers. Building and maintaining customer relationships is critical to this position.

Job Responsibilities

• Follow charters through entire process. Including but not limited to quoting, booking, and verifying successful completion of trips.
• Maintain and build customer base
• Maintain Assigned School Routes and Student Lists.
• Work with customers to obtain information needed to develop and maintain SAFE and TIMELY school routes in accordance with our contracts.
• Adjust routes in response to program needs, student transportation attendance, student enrollment, road work, and or parent/school concerns. Communicate with impacted drivers and school personnel.
• Check routes against GPS system throughout the school year for accuracy.
• Keep computer systems up to date and continually look for ways to improve efficiency and safety.
• Answers telephone inquiries and two-way radio as needed
• Maintain effective and professional working relationships with other members of the department as well as school personnel and community members including those from diverse cultures or backgrounds.
• Work effectively with dispatch by communicating changes and resolutions to problems or potential problems.
• Performing administrative work
• Outside sales visits including attending conventions or meetings as needed
• Utilize industry specific software along with Microsoft Office products including Excel and Outlook.
• Other duties as required.

The Requirements:

• High school diploma or GED required.
• Ability to work well under pressure and unsupervised.
• A minimum of three years sales or routing experience preferred.
• A minimum of three years of Microsoft Excel experience preferred.
• Excellent communication (interpersonal, oral and written) in order to give instructions clearly, and ability to work well with others
• Due to large number of calls, must stay organized and prioritize the order of calls.
• Ability to work effectively and professionally in coordination with other people.
• Good personal and conflict resolution skills.
• Must be able to pass pre-employment drug test, and adhere to Miller Drug/Alcohol Policy.
• Knowledge of Miller values and business solutions.
• Additional duties as assigned

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Indianapolis, IN: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary for this role?

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Routing: 1 year (Preferred)

Work Location: One location