Now Hiring - Wes-Garde Components Group, Inc. - Sales Support in Lakeland, FL

The Sales Support role will take ownership of assisting current, new, and prospective customers through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and expediting orders efficiently.

Education Requirement: High school Diploma/GED

Experience Requirement:

• 1 – 2 years customer service and/or administrative service
• 1 – 2 years computer skills: Excel (Macros, vLook-up), Word, Outlook
• CRM experience preferred (Customer Relationship Management)
• Minimum of 1 year phone skills
• Epicor experience a plus
• Demonstrate pro-active approaches, practices, and behaviors for company goal attainment.

Duties/Responsibilities:

• Assist sales staff in providing excellent customer service
• Monitor customers’ account
• Communicate any changes to internal sales department
• Coordinate activities effectively and maintain professional relationships with customers and staff members.
• Coordinate with internal departments to ensure that all systems are in alignment and that all orders are tracked and processed within turnaround times.
• Process sales quotes and expedite sales orders by contacting vendors to gather pertinent information
• Maintain various databases and Microsoft spreadsheets/running sales reports
• Process sales leads – literature and sample requests
• Manage the correspondence between the sales team and their customers
• Provide data and reports to help the sales team
• Data entry
• Perform and process other various administrative sales support