Now Hiring - Fusion BPO Services Inc. - Human Resources And Staffing Call Center Customer Advisor- $800.00 Sign-on Bonus in Boca Raton, FL

Full description of the position

Fusion BPO Services is seeking Full Time Customer Care Professionals for our Business Mobility Technical Support Department.

Our call center is located in Boca Raton, Florida specializing in customer service & sales for AT&T. We offer great career pathing options and are looking for talent that has a drive to succeed and meet customer's needs.

Open Shifts available for upcoming training class 02/6/2023

Essential Job Duties - Let us explain what you will do in this position.

• Responsible for all customer inquiries
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Troubleshoot AT&T equipment and system problems
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with customers to resolve their inquiries
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms
• Assisting the customer with applicable plan

Requirements you need to meet to get the job done!

• High School Diploma or equivalent is required
• 6 months of contact center experience preferred
• 1year previous customer service experience required
• Ability to type 25 wpm
• Logical problem solving skills and ability to multi-task
• Proven oral and written communication skills
• Ability to use Windows operating systems and navigate between various windows

Key Characteristics that we look for in you!

• Ability to work under pressure and make quick decisions
• Continuously demonstrate a high sense of urgency to meet customers’ needs
• Excellent attention to detail, taking the initiative, and showing drive to get the job done
• Must be able to pass a Federal Background Check and Drug screening
• Possess a high level of Professionalism
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
• Ability to understand and empathize with customer’s issues

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time.

Job Type: Full-time

Pay: $560.00 - $640.00 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

COVID-19 considerations:
Hand Sanitizer available
Mask wearing
Social distancing

Ability to commute/relocate:

• Boca Raton, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Work Location: One location