Now Hiring - Mack Technologies - Program Manager (Customer Account Manager) in Melbourne, FL

Summary

The Program Manager has oversight for the cost-effective delivery of highly complex electronics manufacturing projects for the commercial and aerospace & defense industries. Incumbent will manage cross-functional; operations teams to ensure that our Customers’ product cost, quality and availability goals are achieved. The position has overall responsibility and authority for contract performance, primarily responsible for the day-to-day management and support functions, and assures resources are properly allocated to support customer schedules. This is an onsite position in Melbourne, FL.

Responsibilities

• Accountable for all commercial aspects of the program (receivables, ECO costing, excess and obsolete inventory, material and manufacturing statuses etc.)
• Interface with the customer. First-line contact for customer to handle any requests and issues.
• Maintain a synergy among all departments to achieve maximum customer results.
• Generate program budgets and manage within agreed allocations.
• Responsible for quarterly/annual customer revenue projections and for ensuring sufficient contractual order covers are in place.
• Work with sales organization and customer to facilitate completion of a manufacturing agreement.
• Formulate, organize and track customer NPI tasks and actions.
• Provide customer feedback metrics, as appropriate.
• Conduct team meetings, document action items and keep team apprised of customer concerns.
• Assist in ensuring programs are appropriately staffed to meet customer requirements and Mack’s business needs as required.
• Support the Continuous Improvement process by ensuring Customer Support Team participation in Quality Teams, reviewing and implementing ECOs, driving New Product Introductions (NPIs) and following through on Corrective Action Requests (CARs).
• Develop, review and modify NPI procedures, as needed. Ensure the process is followed.
• Review pricing and all changes with finance.
• Support Sales and Marketing.
• Coordinating quoting activity for changes to existing products or new business from existing customers, as required.
• Participate in internal ISO audits.
• May train and mentor other employees.
• Support MRB analysis and disposition of non-conforming material processes.
• Other responsibilities as directed and necessary for the business.

Preferred Qualifications

• Bachelor's degree with 5+ years in program management
• PMP Certification
• Demonstrated leadership skills in a highly dynamic manufacturing environment
• Strong customer focus
• Outstanding negotiation skills
• Excellent organizational ability
• Communication - able to clearly and articulately express responsibilities, provide the vision and gain buy-in
• Ability to hold people accountable - assign roles and responsibilities, monitor deadlines, and achieve results
• Must be able to identify risks and provide plan to mitigate issues - design creative solutions to meet both company and customer goals concurrently
• Familiarity with ERP systems (Syteline preferred)
• US Person as defined in 22 CRF Part 120.15 (U.S. citizens, lawful permanent residents, refugees and those given asylum in the United States, and temporary residents granted amnesty) since work includes ITAR controlled technical data.