Now Hiring - ICU Medical, Inc. - Sales Support Representative, Allocations - Remote in Plymouth, MN

Position Summary

The Sales Support Representative - Allocations manages administrative and other office duties that leave the sales team free to focus on the business of selling ICU products.

Essential Duties & Responsibilities

SALES SUPPORT

• Act as liaison for internal & external sales communication
• Point of contact for Sales Support, Sales, & Customer Service
  • Allocation related inquiries
  • Handle allocation order related requests
  • SME on customer allocations
• Review Ad-Hoc Daily allocation release requests
  • Review any daily release requests for allocations and work with BU manager/Allocations Supervisor to see if we can support
  • Ensure shipment if released and communicate updates to customer
• Provide technical support and maintain a strong level of product & competitor knowledge
• Assist Sales Reps with territory management related to allocations (provide sales reports, research discrepancies)
• Provide information to customers & reps on substitute & competitive products
• Participate in escalated calls with customers or sales teams as needed
• Responsible for ensuring product service levels are met for given market segment by monitoring dashboards, reviewing, and resolving open backorders caused by supply delays, holds, locational backorders, customer delivery appointments, etc.
• Responsible for coordinating with other departments and executing end of month duties for their given market segment to ensure goals are met
• Support & perform special projects

CUSTOMER SUPPORT

• Responsible for providing a solution to customer concerns (internal & external)
• Book orders for customer where applicable
• Maintain and enhance relationship with existing customer base in collaboration with Sales team
• Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery
• Review orders for product availability
• Process change requests
• Manage allocation changes & updates
• Answer all ServiceCloud inquiries within 24 hours. Escalated or urgent requests must be answered same day.

OPERATIONS SUPPORT

• Lead the Conversion order process
• Weekly reporting for high priority or high visibility items
• Set, manage, and update product allocation to open orders in the case of excessive limited supply
• Cross train in other areas to better support the functions of the supply chain
• General process knowledge of all departments that SCS interacts with
• Responsible for communicating operations updates to trading partners
• Maintain knowledge of item setups & configurations.

Knowledge & Skills

• Strong excel skills
• Be able to come up with creative solutions for customers internal and external with little to no help from a regional lead
• Ability to communicate clearly and effectively (verbal & written) with upper management & customers- must be positive
• Strong ability to positively influence others
• Ability to manage complicated tasks in a high-pressure environment
• Ability to multi-task and work with little direction
• ERP experience a plus, computer skills required, working knowledge of MS Office
• General knowledge of the manufacturing, sales, and distribution processes.

Minimum Qualifications, Education & Experience

• Must be at least 18 years of age
• High School Diploma required; Bachelors degree preferred
• 2 or more years’ experience in sales; preferably in medical device industry

Work Environment

• This is largely a sedentary role.

• This job operates in a professional office environment and routinely uses standard office equipment.

• Typically requires travel less than 5% of the time

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.