Now Hiring - Belknap Haines - Professional Services Assistant Branch Manager in Woburn, MA

Full description of the position

The Belknap White Group is a nationally ranked top 5 flooring distributor offering residential and commercial customers a diverse portfolio of best-in-class surface materials including ceramic and porcelain tile, unfinished and pre-finished wood, laminate and resilient flooring, as well as installation supplies and materials.

With forty years of family ownership and a keen focus on positive customer experiences has allowed our company to partner with industry-leading manufacturers, including Armstrong, Crossville, American Olean, Kahrs and Mirage. The Belknap White Group is headquartered in Massachusetts and services all of New England, New York (including NYC) and New Jersey with nine showroom and/or distribution locations throughout our territory. Please visit our website at [please apply online] for more information on our company.

BWG’s core values are hard work, continuous improvement, and a customer-first attitude. The company considers its team members as its greatest asset, and has a culture where team members work hard, have fun, and deliver results.

We are currently seeking an Assistant Branch Manager at our Woburn location.

The Assistant Branch Manager works in conjunction with the Manager assisting in overseeing all operational and sales activities within the branch. They will participate in the management of the branch’s inventory and help control overall budget related expenses. The Assistant Branch Manager is responsible for assisting customers in person and via phone, developing lasting relationships, and ensuring a positive customer experience. This role plays a key part in helping to maximize sales, profitability, and growth within the branch. The Assistant Manager helps manage the verification, receipt, shipping and stocking of all flooring supplies products ensuring cycle counts and/or full physical inventory, as needed.

Responsibilities:

Display a “customer first” attitude.

Open/close and help manage day-to-day operations of the Branch.

Sell and cross-sell products to existing and prospective customers through a relationship-based approach.

Suggest products to existing/potential customers and assist them in the selection on the best product for the job.

Manage, administer and maintain point-of-sale invoicing, collections of funds in various methods of payment including cash, checks, debit and credit cards.

Help ensure needed inventory is maintained on hand, ordering and replenishing when needed.

Collaborate with internal departments including Sales, Customer Service, and Marketing.

Stay current on competition and industry trends.

Perform Day-End Processes: cash reconciliation, credit card processing, and ensure all billing is completed.

Requirements

High school diploma or GED

Previous floor covering experience strongly preferred.

Demonstrative consultative selling and business development skills

Strong verbal and written communication skills

Proven supervisory experience.

Solid working knowledge of Microsoft computer applications including Word, and Excel,

Previous forklift experience desired

Ability to push, pull, lift and/or carry up to 75 pounds.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• flooring industry: 1 year (Preferred)

Work Location: One location