Now Hiring - South State Corporation - Loan Ops Investor Accounting Liaison in Charleston, SC

SUMMARY/OBJECTIVES

Assist Manager in the oversight of a subservicing relationship for a mortgage loan portfolio and take the lead as a subject matter expert on all investor accounting-related matters. Acts as a liaison between the subservicing vendor and the bank for investors Fannie Mae, Freddie Mac, Federal Home Loan Bank and Ginnie Mae as it relates to adhering to agency guidelines.

ESSENTIAL FUNCTIONS

• Work independently to reconcile multiple daily accounts to ensure they are reconciled, funded, and maintained according to guidelines established by Fannie Mae, Freddie Mac, Ginnie Mae, etc.
• Review monthly reports provided by Subservicer to ensure service quality and complete internal Scorecard that is provided to management.
• Quarterly audit of loans in SFHA between subservicer and flood vendor.
• Review monthly subservicer bill for accuracy and move funds as applicable
• Provide assistance with GL outages between the bank and subservicer.
• Support Manager by participating in regular meetings to identify, research, and resolve any questions, service quality issues, procedure changes, new loan programs, billing issues, or any other requests made by the subservicer
• Assist Secondary Marketing as requested with portfolio metrics for annual recertification and updated agency forms.
• Complete booking templates and move money to the correct GL locations for loans that are repurchased or returned from Held For Sale by subservicer.
• Identify possible product and service enhancements to the subservicing program; summarize and present ideas for enhancements to Manager
• Ability to understand/interpret new regulations and servicing guide updates to ensure Investor reporting and remitting are completed in accordance to applicable investor guidelines.
• Evaluate use of optional services to ensure optimum service levels and assist in analyzing new vendor opportunities as they relate to subservicing agency loans and workflow procedures.
• Assist in troubleshooting of system issues with users and vendor.
• Assist in implementing various projects as assigned.
• Ensure compliance of SouthState Codes of Conduct, HR Guides, and other operating policies and procedures. Completes compliance training, adheres to all regulatory requirements
• Performs all other responsibilities and duties deemed necessary

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Excellent communication skills to support effectively communicating with all business partners (verbal, written, presentation)
• Strong analytical and research skills with ability to problem solve
• Ability to work well under pressure in response to critical demands of the department; meet competing deadlines; and appropriately escalate issues when necessary.
• Strong interpersonal skills and the ability to work effectively both independently and within a team environment with minimal guidance
• Ability to provide superior service to internal and external customers
• Must be exceptionally self-motivated, organized, and be able to work in a rapidly changing and fast paced environment

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Bachelor’s Degree in Accounting or Finance preferred is a plus.
• Minimum 4 years of Investor Reporting experience preferred.
• Intermediate to expert skills with Excel
• Proficient in the use of MSP (Black Knight) servicing system is a plus.
• Clear knowledge of loan level reconciliation processes is preferred.
• Sound computer skills; proficiency with Microsoft Office products

TRAINING REQUIREMENTS/CLASSES

• Annual Compliance Training
• Fiserv training as needed to perform specific tasks

PHYSICAL DEMANDS

This position requires a large amount of time in front of a computer. Must be able to sit for long periods of time. Must be able to effectively access and interpret information via various computer systems, documents, and reports.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.