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Now Hiring - Uber - Information Technology Client Success Specialist in Boston, MA

Information Technology Client Success Specialist in Boston, MA

Uber
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Information Technology

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Internet & Web Services
To Whom Information Technology

Location:

Boston, MA
4

Full description of the position

About the Role

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

What You'll Do

  • Daily phone outreach to top merchants to serve as a point of contact during the first 3 months of joining UberEats platform
  • Responsible for educating, upselling marketing, troubleshooting, and proposing solutions to merchants
  • Outreach to early-life cycle churned partners to retain them on the platform
  • Completing outreach via email to pre-churn partners
  • Collecting feedback daily and communicating weekly/monthly data to the Operations team including proposing resolutions to drive continuous improvement

Basic Qualifications

  • At least 1 year of experience in sales, operations, account management, or similar functions

Preferred Qualifications

  • Proficiency with Excel / Google Sheets
  • Demonstrating leadership among team members
  • Analytical problem-solving skills
  • Organized & structural
  • Seeking cross-functional relationships to capture takeaways
  • Excellent written and verbal communication, as well as stakeholder management, consensus building, and project management

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, Uber recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.

For Boston, MA-based roles: The base hourly rate range for this role is $31.98 per hour - $33.78 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [please apply online]
Uber
Company Size
10000+ Employees
Founded
2009
They Sell
Internet & Web Services
To Whom
Information Technology
Website
www.uber.com
Revenue
$10+ billion (USD)

Uber is currently hiring for 47 sales positions
Uber has openings in: CA, NY, PA, MA, IL, TX, AZ, GA, UT, FL, & OR
The average salary at Uber is:

47 Yes (amount not posted)

Uber
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Uber

Uber is currently hiring for 47 sales positions
Uber has openings in: CA, NY, PA, MA, IL, TX, AZ, GA, UT, FL, & OR
The average salary at Uber is:

47 Yes (amount not posted)