Now Hiring - National Disability Alliance LLC - Client Success Manager 2 (CSM2) in Los Angeles, CA

Full description of the position

SUMMARY
The successful candidate will be an experienced Intake agent assisting claimants for SSA benefits (SSI/SSDI) within established guidelines. Responsibilities include telephone screenings, completing applications, follow-up with claimants and governmental workers for successful completion of cases, submitting applications to appropriate offices, updating information in computer database, and performs miscellaneous related duties as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with individuals primarily via inbound or outbound calls (no cold calling!), email, and in person;
• Understand and educate consumers on their rights and how the organization may be able to help them
• Input key client and case data into the organization’s database using customer relationship management software, ensuring accuracy of information
• Brief analysis and review of a variety of documents
• Meet deadlines (email response time, phone volume, etc.) for client follow-up to ensure an optimal client experience, and
• Ability to meet daily, weekly, and monthly team goals as they pertain to client service metrics

QUALITIES/SKILLS

• Minimum 2-5 years prior experience in the Social Security Disability Benefits administration arena.
• Minimum Bachelor’s Degree or equivalent experience
• Ability to communicate with clients in both verbal and written form
• Punctual and reliable
• Ability to convey an energetic, confident, empathetic, professional, and amicable demeanor
• A good, positive, team playing attitude
• Ability to multi-task while maintaining accuracy in and attention to detail
• Ability to adapt in a fast-paced and heavy call volume environment
• Ability to communicate effectively with those of all levels within an organization
• Excellent and accurate typing skills, min. 45 WPM
• Proficient using Microsoft Office, Zoom and general office equipment
• Ability to lift and/or move up to 10 pounds

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to general office conditions. The noise level in the work environment is usually moderate to high.

COMPANY PERKS

• Competitive pay and benefits: medical, vision, dental, 401(k)
• Extended and comprehensive training
• Weekly breakfast provided for staff
• Monthly birthday celebrations
• Fun company culture with an emphasis on teamwork

National Disability Alliance, LLC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, or sexual orientation

National Disability Alliance, LLC will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA 90067: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• disability benefits: 2 years (Preferred)

Language:

• Spanish fluently (Preferred)

Work Location: Hybrid remote in Los Angeles, CA 90067