Now Hiring - Trinity Health - Community Liaison in Pensacola, FL

Full description of the position

POSITION PURPOSE

The primary purpose of your job position is to be responsible for developing relationships with community referral sources, agencies, healthcare/human services professionals, and families to provide greater understanding of the PACE Organization (PO). Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Community Liaison is responsible to enter all qualified referrals into the Customer Relationship Management Platform (CRM) utilized by the PO. The Liaison will also work closely with PO staff to promote greater understanding of community needs.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree with a minimum of two (2) years of sales or marketing experience is preferred. A combination of education and experience may be acceptable.

2. State of North Carolina - Must have Employee Medical Statement that meets the requirements of the Standards completed prior to beginning employment, signed within previous 12 months by an MD, NP, or PA, indicating that the employee has no illness or health condition that would pose a risk to others and can perform the duties assigned in the job.

3. Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgment.

4. Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross functional teams, customers, and end users. Must be comfortable functioning in a virtual, collaborative shared leadership environment.

5. Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives.

6. Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system. Knowledge of systems necessary, experience preferred. Ability to type with speed and accuracy. Ability to use other software as required to perform the essential functions of the job.

7. Possesses a high degree of personal accountability, responsibility, and independent decision-making abilities with the skills to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures of the organization in line with mission, vision, and philosophy of TH PACE.

8. Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem-solving skills.

9. Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience-based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload.

10. Position may require periodic travel within the Center's geographic region.

ESSENTIAL FUNCTIONS

1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Health PACE (TH PACE) in behaviors, practices, and decisions.

2. Consistently demonstrate (leads by example) TH PACE Values to all internal and external customers (participants, visitors, volunteers, and colleagues.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the office.

3. Execute assignments in a culture that is shared and collaborative across all divisions within TH PACE.

4. Promote and maintain collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts.

5. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TH PACE Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

6. In light of a disaster will know your disaster recovery, crisis management and business continuity plans and act within your role that is developed within the business continuity plan. Which may include working at another location, remotely from home, and maintaining constant contact with key personnel.

7. Attend and participate in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required/needed.

8. Initiate and maintain contact with community referral sources, agencies, health care/human services professionals and other community organizations. This includes and is not limited to senior affordable housing communities, acute and post-acute care providers, faith-based organizations, senior centers, and other locations for direct to customer promotion of the PACE program.

9. Responsible for identifying and building effective relationships with community referral sources, agencies, healthcare/human service professionals and other community groups.

10. Work collaboratively with operations to enhance PACE Organization brand in the community, identify sales opportunities, establish relationships with referral sources, and ensure operations and sales growth strategies are aligned.

11. Responsible for implementing sales strategies, which achieve growth objectives in coordination with direct supervisor.

12. Act as a liaison between participants and PACE Organization Enrollment Team as required to resolve problems, provide information on services, and maintain positive relations.

13. Responsible for inputting documentation into the PO Customer Relationship Management Platform (CRM) in a timely manner. This includes and is not limited to new referral opportunities, contact information for referral family or primary contact, referring company, referring contact and all related sales activities associated with each opportunity, referral source, family/primary contact and referring contact.

14. Responsible to adhere to PO Policies and Procedures for The TH PACE Sales and Enrollment Department.

15. Advocate within the organization for the customer service needs of the referral community.

16. Provide in-services and presentations to the community as requested and approved by the Sales Manager or Director or Direct Supervisor.

Job Type: Full-time

Pay: $27.47 - $41.21 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Pensacola, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales and Marketing: 2 years (Required)

Work Location: One location