Now Hiring - RealVoice - Bilingual Inbound Call Center Agent in Memphis, TN

• Must be bilingual - Spanish.
• Book accommodations; sell vacation and promote resort services.
• Assist customers with pre- and post- booking questions.
• Educate travelers about resort amenities and the surrounding community of services.
• Resolve customer service issues in a timely manner in accordance with RealVoice processes and procedures.
• Thoroughly document all sales and customer service issues, the steps taken to resolve, and the resolution in appropriate CRM systems.
• Act and perform as an extension of the local front desk staff of the resort, which requires intimate knowledge of the resort, its policies and procedures, its amenities and its services.
• Ability to work any shifts as required in a 7X24 hour work environment.

• Fluent in both English and Spanish.
• Ability to close sales, cross sell and up-sell amenities.
• Ability and willingness to be on the phone with customers in high-stress situations.
• Ability to work in a fast-paced environment.
• Ability to handle varied situations and multiple work-flows.
• Ability to effectively navigate and function in a Windows environment.
• Basic knowledge of Excel, Outlook, and Word.
• Must be able to work in a team environment.
• Strong accountability and commitment to excellence.
• Ability to work in a CRM system.

• High School Diploma or GED required.
• Spanish speaking and fluent in Spanish is required.
• Call center and sales experience helpful but not required.
• Strong written and verbal communication skills.
• Call center and/or sales customer service experience within the travel industry a plus.

Immersion Hospitality, Inc. (IHI) was created by experienced industry professionals as a result of the collaboration efforts of the many. The company was started in order to break free from corporate constraints to allow us to do what we KNOW needs to be done without the pressures of rapid growth, greed or answering to anyone other than the customers that we serve. We learned early on that diligently serving our customers is what's responsible for their growth and success. We believe operations can flourish by seizing individuals who embrace and thrive on inspired thought. The bottom line is, without customers no company can stay in business and the leadership guiding the successful IHI vow never takes our eyes off of what makes us most effective: We are customer driven, flexible and are working to set the trends as opposed to following the leaders. We will never forget that we work for and answer directly to you, our valued customer or prospect and we will always keep your advocacy in mind for any project you may need us to accomplish on your behalf. We boast an excitement for the cutting edge (R&D), a passion for the industry itself (professional services and project management) and a desire to be heard across all channels (internet updates and speaking engagements) and most of all, we are here to inspire great thoughts among individuals and companies who also believe “different” is something to be embraced and not repelled in today’s ever changing marketplace.