Now Hiring - Acara Solutions, Inc. - Human Resources And Staffing Hotel properties/amenities Sales Representative in Orlando, FL

Full description of the position

Acara Solutions is looking to grow our group sales team!

The ideal candidate will have at least 1 to 2 years experience in sales, preferably with hotel properties/amenities or outbound sales.

This company offers a career path in a growing industry focused on innovation, and collaboration.

Location: Orlando, FL 32801

Pay: $24.00 /hour depending on prior experience

Job Type: Contract to hire; Full-Time

POSITION SUMMARY:

Reporting to the Director, Group Center (Meetings), the Group Center Agent will act as a liaison for meeting inquiries for our clients Extended Stay and Midscale estate from meeting planners, Event & Catering Customers and online inquiry channels, and ensure a high standard of fulfilling requests with accuracy and urgency.

The role is based on our Shared Services Center in Orlando, FL. This role will be 'hands-on', require 'out of the box' thinking and will empower the Group Center Agent to meet revenue targets for the Sonesta Extended Stay and Midscale estate team, whilst creating a phenomenal service experience for the customer.

Principle Duties and Responsibilities:

Groups & Meetings Specialist s primary role is to respond to all incoming leads in a timely manner while supporting and selling the rates and strategies as outlined by the Hotel. Responds to all leads coming in via telephone or e-mail

• Serves as a liason between the Hotel and the customer
• Partners with the Hotel; acts as extension of the sales team
• Works closely with Revenue Management teams, Hotel Operations team and Marketing team to covert groups and meetings opportunities.
• Supports Sales organization efforts by participating in cross-functional projects.
• Provides hotel information, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
• Fulfills the client needs by selecting locations and accommodations, arranging for meals and attendees or overseeing entertainment and transportation details.
• Reviews, verifies and logs all relevant communications of customers' needs.
• Proactively requests customer needs, handles objections and converts groups and meetings opportunities through contract management.
• Ensures customer satisfaction throughout the sales process.

We are looking for a motivated group sales professional with a successful track record of in booking groups and meeting business and working with a wide variety of customers.

Job Type: Full-time

Salary: $24.00 per hour

Ability to commute/relocate:

• Orlando, FL 32801: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Hotel Sales: 2 years (Required)

Work Location: One location