Now Hiring - Offsite LLC - Information Technology Technology - Account Manager in Milwaukee, WI

Full description of the position

Description:
The key job function of the Account Manager is to champion our core values of exceptional customer focus. They are expected to take the lead on customer‐facing interactions with all level of contacts in the customer’s organization. The account manager has hybrid responsibilities in areas of sales, customer service, sales administration and customer support. The key outcome of the role is to increase customer value through selling and engagement efforts.
Responsibilities:

• Establish and maintain business relationships with external customers.
• Maintain a patterned contact plan with the customers – working to up sell and cross sell.
• Conduct sales calls directly at customer locations, host and perform site tours, complete e-mail and phone engagement daily.
• Leverage the CRM system (Autotask) to capture all customer interactions.
• Understand the loyalty and levels of satisfaction with each customer.
• Act as the primary point of contact between the customer and all internal functions, network operations center (NOC), sales engineering and finance and customer support.

• Review monthly customer invoicing and work to coordinate resolution with the proper internal functions of the business.

• Develop plans and recommendations to strengthen the customer experience across the organization.

Qualifications:

Desired Skills and Experience

• Solid multi‐tasking, solution design and problem resolution abilities.
• Possesses intellectual curiosity.
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients.
• 1+ years sales engineering and/or professional services experience preferred.
• 2+ years’ experience with various computer software and systems.
• 2+ years’ experience with various storage, computer or security systems.
• Network infrastructure experience is a plus.
• Self‐starter and quick learner with desire to learn new tools and technologies.
• Strong coaching and mentoring skills are essential.

Qualifications/Requirements:

Requires a bachelor's degree in area of specialty (technology, marketing, sales, communications.

• 1-2 years of experience in the field of IT or in a related area.
• Familiar with a variety of the IT concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks. A wide degree of creativity and latitude is expected.

Work Environment:

• Hybrid schedule available.
• The coolest designed data center ecosystem and enterprise cloud platform you’ll ever see.
• A demanding and rapidly growing mid‐market client base to challenge you daily.
• A team of disciplined Aces ready to show you the ropes.
• Our commitment to develop and advance your career.
• A guy who tells pretty good jokes on Taco Tuesday.

OFFSITE LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Associate (Preferred)

Experience:

• Sales Experience: 1 year (Required)

Work Location: Hybrid remote in Milwaukee, WI