Now Hiring - Coit Services Inc - Call Center Customer Service Representative in Omaha, NE

Full description of the position

About us

For more than 70 years, customers have trusted their homes to COIT’s professional cleaning services. We’ve been cleaning carpets, hardwood flooring, stone, tile and grout, draperies, blinds, and air ducts longer than anyone — with better results. We are professional, customer-centric and fast-paced.

Our work environment includes:

• Modern office setting
• Lively atmosphere
• Flexible working hours
• Growth opportunities
• Relaxed atmosphere

*POSITION SUMMARY:* Under general supervision, responsible for providing effective customer service for all internal and external COIT Services, Inc. customers by utilizing excellent, in-depth knowledge of company products and services. *ESSENTIAL FUNCTIONS:* • Separates daily routes for the field technicians for approval by the managers • Using radio or telephone, communicates effectively with outside personnel (sales, delivery, on-location) • Serves as liaison between field technicians and customers when technician is running late. Technician calls the Dispatcher who in turn informs the customer of the delay and revised time for the technician’s arrival • Assists technicians when they have mechanical breakdown with their vehicles by contacting mechanic or outside towing service • Meets corporate guidelines with regards to attendance and punctuality. • Properly updates schedules in computer • Performs all preparation on schedules for job check in. In addition, when not performing the duties of the Dispatcher, assist with the duties of a Customer Service Representative as follows: • Promptly and courteously answers incoming telephone calls. • Provide timely and accurate information to incoming customer inquiries, demonstrating knowledge of all company products, services. • Explains fully the benefits of additional cleaning services and obtains order information. • Upsells all COIT services. • Informs customers about proper cleaning procedures and maintenance methods. When appropriate, offers alternatives in order to avoid customer dissatisfaction. • Provides customer with instructions for preparation of carpeted areas or upholstered furniture to be cleaned on the scheduled day. • Handle customer complaints and challenging situations in a professional manner. • Resolves customer complaints in a manner mutually satisfactory to both customer and company. Accesses relevant information and contacts appropriate personnel. • Provide timely feedback to the Company regarding service failures or customer concerns.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Experience:

• Telemarketing/Reception: 2 years (Required)

Work Location: One location