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Now Hiring - Call Center Manager - Memphis in Cordova, TN

Call Center Manager - Memphis in Cordova, TN

Coolray Heating and Cooling Tennessee
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Professional Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom
Location: Cordova, TN
0

Overview:Coolray is currently seeking a Call Center Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Call Center managerleads a team of representative who process high volume inbound and outbound customer service calls in a call center environment and are responsible to both provide and ensure exceptional customer service at all times to existing and potentially new customers by answering calls.

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What's In It For Me?*

  • Market Value Compensation $80-$90,0000
  • Robust PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

Qualifications:Do I have What it Takes?

  • High school diploma or equivalent
  • Experience in HVAC, Plumbing or related industry preferred
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Proficient in MS Office and call center equipment/software programs
  • Experience in basic financial analysis (cost-effectiveness/cost-benefit)
  • Solid understanding of reporting and budgeting procedures
  • Knowledge of performance evaluation and customer service metrics
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function well in a high-paced and at times stressful environment
  • Must be fluent in English

Responsibilities:What Will I Do?

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Coolray Heating and Cooling Tennessee
Company Size
Founded
They Sell
To Whom
Website
Revenue


Coolray Heating and Cooling Tennessee is currently hiring for 4 sales positions
Coolray Heating and Cooling Tennessee has openings in: TN
The average salary at Coolray Heating and Cooling Tennessee is:

4 Yes (amount not posted)

Coolray Heating and Cooling Tennessee
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Coolray Heating and Cooling Tennessee

Coolray Heating and Cooling Tennessee is currently hiring for 4 sales positions
Coolray Heating and Cooling Tennessee has openings in: TN
The average salary at Coolray Heating and Cooling Tennessee is:

4 Yes (amount not posted)