Now Hiring - Vital Security and Investigations - Management And Consulting Account Manager in Orlando, FL

Full description of the position

Account Manager Qualifications:

• 2+ years Security and/or Retail Management Experience, Required**
• Pay is Annual pay: Negotiable!
• Experience managing 60+ employees; 2,000HPW**
• Must have or be willing to obtain Florida Security Class D and MB Licenses**
• Four-year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)
• Ability to develop and grow customer relationships Experience in hiring, developing, motivating and retaining quality staff.

Outstanding interpersonal and communications skills required. Ability to work in a team-oriented management environment with the ability to work independently. Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis. Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

Responsibilities:

The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Bbuild, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed sfupport services and solve problems to effectively run the account.

Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance

Supervise the day-to-day security operations of an assigned client site. Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support. Ensure the client site is provided with high quality security services to protect people and property.

Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.

Ensure all required reporting and contract compliance requirements are met, Assure regular communication of issues or program with Client.

Handle any escalated security issues or emergency situations appropriately other management responsibilities as determined by leadership.

Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site. Meet all contractual scheduled hours with a minimum of unbilled overtime.

Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Vital Security corporate training standards.

Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff. Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

Capably utilize Paylocity for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management. Enforce Vital Security & Investigations policies as outlined in the handbooks, executive memos and on the portal.

Job Types: Full-time, Contract

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Security: 3 years (Required)

License/Certification:

• Class D Security License (Required)

Work Location: One location